Amit Ash-Patel Email & Phone Number

London, Gb

London, Gb

London Area, United Kingdom

Delivery of a global business-wide integration programme following the acquisition of 5 marketing / media agencies, addressing people, processes and systems.Workstreams include strategy, finance, people, operations and technology.

London, England, United Kingdom

Delivery of a nationwide GP workforce review through Microsoft PowerApps to identify opportunities for improving service delivery to patients.

London, England, United Kingdom

Leadership and delivery of a global transformation programme, addressing customer-impacting process blockers, business-wide data integrity and financial ledger performance.Operated as a cross-functional SME to establish consistency and improve service delivery, with key contributions that include:• Reduced customer-impacting internal SLAs by 80%, increasing customer retention by 6%.• Improved finance and HR data quality by 84%, realising a $400k saving in annual operating costs.• Developed the first business-wide data dictionary, standardising data governance and reporting.• Resolved $12m in unbilled invoices and $20m in aged debt, over and above agreed scope of work.

London, England, United Kingdom

Established a business-wide data dictionary and functional requirements for real-time centralised reporting dashboards, leading cross-functional workshops to rationalise data definitions and duplicated data sources.Key contributions and successes:• Developed a suite of standardised business dashboards, enabling insight-driven decision making.• Managed a complex stakeholder landscape, negotiating competing requirements and viewpoints.

London, England, United Kingdom

Standardised global media purchasing processes, implementing a new service model across 7 global media agencies and deploying a bespoke centralised marketing platform to improve media planning efficiency and increase controls across purchasing approvals.Directly managed two software development 3rd party suppliers, ensuring delivery to time and budget.Key contributions and successes:• Designed innovate processes workflows and automation to reduce annual agency fees by £300k.• Used Agile methodologies for the development of a bespoke marketing platform, including end-user workshops to derive a global media taxonomy to enable consistency across 7 global agencies.• Decommissioned four legacy systems, ensuring business critical data was archived or migrated.• Delivered training & onboarding of 1200 users across 40 countries, achieving a 97% adoption rate.

London, England, United Kingdom

Delivered the biggest merger in UK retail payments for 30 years, consolidating Bacs, Faster Payments, Paym and the Cheque & Credit Company to form Pay.UK – responsible for payment systems which process £6.7 trillion annually.Owned all project workstreams, including Operations, Legal, Finance, HR, Communications & Risk to balance transformation activities with maintaining 100% uptime of real-time payment operations.Key contributions and successes:• Negotiated with regulators at the Bank of England, FCA and UK Treasury to secure designation of a new payment system operator, a first in the UK for over 25 years.• Delivered an enterprise-wide Target Operating Model redesign, along with subsequent consultation and the TUPE transfer of over 350+ staff.• End-to-end delivery of a central services transformation projects (IT, HR, Finance), defining and implementing a matrix service model to provide support each payment operation function.• Migrated 6TB of operational data from on-premises to cloud storage (SharePoint / OneDrive).• Successfully maintained £18bn/day payment processing activity through regular risk workshops, business impact assessments, and an SME operations working group.

London, United Kingdom

Co-ordinated the £8m merger of the UK’s 6 leading trade associations, overseeing legal, operations, premises, policy, procurement, branding and internal comms workstreams.Key contributions and successes:• Collaborated with two global law firms to deliver the multi-million pound merger within 8 weeks.• Managed the consultation and TUPE transfer of 400 staff into the new organisation.• Oversaw and delivered the £1.2m fit-out and relocation to a new premises in Angel Court.

London, United Kingdom

Project leadership and delivery of three consecutive annual independent risk and compliance audits of HSBC’s global retail payment operations, spanning 169 business units globally.Leadership, management and coaching of 20 Analysts and Regulatory SMEs, including mentoring.Successfully delivered audit reports to meet complex FCA standards within exceptionally tight timescales.Key contributions and successes:• Successful analysis of over 3 billion data points, spanning over 100 countries across 6 continents.• Managed a complex landscape of global stakeholders to resolve irregularities in data submissions.• Used Excel and VBA to automate sections of the analysis, reducing delivery timelines by 72%.

London, United Kingdom

Founded the ‘Volunteering Family’ at the London Science Museum, managing 150 volunteers to deliver world-first projects, including tours and attractions for visually impaired visitors and object handling stations.

London, United Kingdom

Championed an online community of 1M users as part of the beta testing and launch of Pokémon TCG Online, producing comprehensive user guides and FAQs, running community competitions and providing technical help and support.

Engineering Science

A Levels: 5 A* Grades. Gcse: 12 A* Grades