Amitava Majumder Email & Phone Number

Jamuria, West Bengal, India

• Working as unit-head for the entire manufacturing unit at Jamuria, West Bengal.• Managing, monitoring and reporting of IT Infrastructure and project.• Handling 2nd and 3rd level escalations.• Managing and Optimizing the core network infrastructure of the unit.• Managing LightHouse ERP for local issues and escalating complex problems with vendor.• Integrated Weighbridge management.• Managing over five local servers viz HR Server, Weighbridge Server, Camera Server, Canteen Server and more.• Monitoring and managing over 240 IP CCTV cameras.• Managing more than 3 video conferencing devices.• Fixed Asset Management for over 1000 systems.• Managing Biometric devices for proper functioning of payroll and human resource.• End-User support including VIP support to directors and Vice President.

Jamuria, West Bengal, India

• Working as unit-head for the entire manufacturing unit at Jamuria, West Bengal.• Managing, monitoring and reporting of IT Infrastructure and project.• Handling 2nd and 3rd level escalations.• Managing and Optimizing the core network infrastructure of the unit.• Managing LightHouse ERP for local issues and escalating complex problems with vendor.• Integrated Weighbridge management.• Managing over five local servers viz HR Server, Weighbridge Server, Camera Server, Canteen Server and more.• Monitoring and managing over 240 IP CCTV cameras.• Managing more than 3 video conferencing devices.• Fixed Asset Management for over 1000 systems.• Managing Biometric devices for proper functioning of payroll and human resource.• End-User support including VIP support to directors and Vice President.

Kolkata, West Bengal, India

• Responsible for all IT infrastructure support.• Responsible for Network support.• Responsible for Vendor Creation.• Maintaining and monitoring new activities.• 1st and 2nd Level End user support.

Project: Tata AIG Group• Providing 1st and 2nd level End User Support.• Responsible for managing 2nd level escalations according to escalation matrix.• Responsible for vendor co-ordination.• Responsible for Asset Management.• Providing remote support for end users.• Managing tickets in E-Helpline tool.• Managing service request and incident management in E-Helpline tool.Project: Aditya Birla Financial Service Group• Handling and 2nd level escalation calls.• Responsible for end user support.• Responsible for supporting the internal applications.• Managing everyday database backup.• Responsible for vendor management.• Responsible for Asset management.• Responsible for remote end user support for 160 location all over West Bengal, Bhubaneshwar and Patna.• Responsible for service management and Incident management in E-Helpline tool.

Kolkata, West Bengal, India

Project: Dishnet Wireless Private Limited• Handling a team of 8 members.• Responsible for 1st level escalations in escalation matrix.• Responsible for Router configuration of model 1600 Series.• Responsible for network switch configuration of model 1605 and 4948.• Managing 1st level network related escalations.• Responsible for managing Microsoft Mail Server.• Responsible for vendor co-ordination.• Managing IT Asset database.• Responsible for maintaining service request, incident management and change request management.• Responsible for installation and maintenance of RBSC’s and Aircel business store.• Responsible for monitoring links and all network devices through WhatsUp Gold Tool.• Responsible for maintaining shift roster for fellow team members.

Master Of Computer Applications - Mca, Computer Systems Networking And Telecommunications, 55

Bachelor'S Degree, Computer And Information Sciences And Support Services, 68%

High School Diploma, Mathematics And Computer Science, 63

High School Diploma, Mathematics