Amit Barai Email & Phone Number

Nagpur, Mh, In

Nagpur, Maharashtra, India

• Cloud Infrastructure Management: Designed, implemented, and maintained scalable, secure, and highly available cloud infrastructure on Microsoft Azure and Google Cloud Platform (GCP).• Security Implementation: Developed and enforced cloud security policies, managed access controls, and implemented multi-factor authentication (MFA) to protect sensitive data.• Identity and Access Management (IAM): Managed user roles and permissions, ensured compliance with best practices, and conducted regular audits to maintain secure access controls.• Automation and Scripting: Utilized scripting languages such as PowerShell and Terraform to automate repetitive tasks, enhance operational efficiency, and reduce manual errors.• Troubleshooting and Support: Provided advanced support for cloud-related issues, including performance optimization, incident resolution, and root cause analysis.• Monitoring and Reporting: Configured and maintained monitoring to ensure system health and performance, and generated detailed reports.• Collaboration and Communication: Worked closely with cross-functional teams, including DevOps, security, and business units, to align cloud strategies with organizational goals.• Incident Management: Managed and resolved IT incidents and service requests using ticketing tool ServiceNow within established SLAs.• Knowledge Base Management: Created and maintained detailed documentation, including FAQs, troubleshooting guides, and technical support articles, to enhance team efficiency and customer self-service.

Nagpur Area, India

• System Maintenance: Performed routine maintenance and updates on workstations, ensuring optimal performance and security compliance.• Asset Management: Managed IT inventory, including tracking hardware and software assets, ensuring accurate records and efficient resource allocation.• Security Management: Implemented security measures, including patch management, antivirus updates, and firewall configurations to protect systems from vulnerabilities and threats.• Troubleshooting: Diagnosed and resolved technical problems, including system crashes, software errors, and connectivity issues, using remote desktop tools and diagnostic software.• User Support: Assisted end-users with technical issues, providing clear instructions and training to enhance their understanding and efficiency.

Nagpur, Maharashtra, India

• Deployment and Setup: Configured and deployed new hardware and software, including operating systems, applications, and network configurations.• Technical Assistance: Provided comprehensive support for software, hardware, and network-related issues, ensuring timely resolution of incidents and service requests.• System Maintenance: Conducted regular maintenance, updates, and patches for software applications and operating systems to ensure optimal performance and security.• Network Support: Assisted in troubleshooting network connectivity issues, including LAN/WAN, VPN, and wireless connections.

Gurgaon, Haryana, India

• Technical Support: Provided comprehensive support for hardware and software issues, including troubleshooting desktops, laptops and printers.• Customer Support: Assisted customers and end-users via phone, email, and chat, delivering excellent customer service and technical assistance.• Documentation: Created and maintained detailed documentation for troubleshooting procedures, system configurations, and user guides.• Collaboration: Worked closely with other IT teams to resolve complex issues and improve overall IT service delivery.

Master Of Business Administration (M.B.A.), Hrm & Finance Management, Cgpa 6.91 & Sgpa 7.57

Completed my Master's in Business Administration (M.B.A.) with Specialization in (HRM & Finance Management) from Green Heaven Institute.

Bachelor Of Science (B.Sc.), Information Technology

Completed my graduation in Bachelor's of Science (Information Technology) from Chatrapati Sahuji Maharaj Kanpur University in 2012.