In this role, I am responsible for managing a portfolio of Accenture Cloud First clients.My key priorities include - a.) E2E Account Delivery Managementb.) Directing delivery teams to achieve delivery excellence and zero-surprise deliveryc.) Driving profitable growth for our clients and Accentured.) Sales Origination (Delivery-led Sales or Upsell)e.) Talent Transformation of our peoplef.) Steering the strategic direction and alignment of Generative AI work.g.) Establishing and sustaining a collaborative Generative AI ecosystem. h.) Monitoring and evaluating Generative AI experiments to inform best practices.i.) Identifying high impact Gen AI use cases for scalability.j.) Overseeing Generative AI integration across business units.

Here, I was a part of Accenture Intelligent Cloud and Infrastructure Innovation Center.My primary responsibilities were:1.) Providing Cloud Advisory support and a Technology Roadmap to migrate SAP as well as non-SAP applications from on-premise data centre to Cloud,2.) Driving adoption of PaaS, Dev-Ops and Infrastructure as Code to meet business demands and deliver tangible business outcomes.3.) Account Management with End-to-end accountability starting from Sales Origination and Solution support to Planning, Designing, Architecting, Implementing to Stabilising the newly on-boarded applications to cloud,4.) Performing delivery reviews for Cloud Solutions/ RFPs.5.) Driving innovation, automation and analytics to improve the ROI.

Here, I was part of Accenture Intelligent Cloud and Infrastructure Innovation Center. I lead a highly dynamic and motivated team of high performers, who are committed to make a difference while managing a global SAP S/4 HANA on Azure Cloud hosting platform for our reputed client.My primary responsibilities include:1.) Managing a global Azure cloud hosting platform seamlessly, to offer a stable, highly available, scalable and reliable platform for hosting their Global SAP S/4 HANA systems,2.) Directing team to achieve 100% adherence to stringent regulatory and compliance standards of a full GxP, JSOX and GDPR governed environment. Providing a Technology Roadmap to migrate the non-SAP applications from on-premise data centre to Azure Public Cloud,3.) Providing Cloud Advisory support and a Technology Roadmap to migrate non-SAP applications from on-premise data centre to Azure Public Cloud,4.) Driving adoption of PaaS, Dev-Ops and Infrastructure as Code to meet business demands and deliver tangible business outcomes.5.) End-to-end accountability starting from Sales and Solution support to Planning, Designing, Architecting, Implementing to Stabilising the newly on-boarded applications to cloud,6.) Performing delivery reviews for Cloud Solutions/ RFPs.7.) Driving innovation, automation and analytics to improve the ROI.

Here, I was part of Accenture Hybrid Cloud Factory and I successfully led the Azure Cloud Capability for SAP and SAP S/4 HANA on Azure Cloud deals.My primary responsibilities included:1.) Managing and growing the Azure Capability,2.) Managing the Service Delivery for multiple Cloud deals using an agile workforce,3.) Driving innovation, automation and analytics in Cloud deals,4.) Providing SME support to stabilise the newly on boarded Cloud deals,5.) Performing delivery reviews for Cloud Solutions/ RFPs.

Here, I was accountable for managing Hybrid Cloud Operations for a resources company which is, second largest mining company in the world with Corporate Office in London, UK and Management Office in Melbourne, Australia.1. Managing a world-class Cloud Infrastructure hosted in Azure(~1250 VMs)and AWS(~950 instances), using Accenture Cloud Platform.2. Managing a team of high performers to deliver Cloud Services through 'as-a-Service' operating model.3. Driving Innovation, Automation and Analytics in Cloud.

Currently, I am working as a Service Manager for a mining giant, which is a British-Australian Company; supporting their global Infrastructure landscape.Primary responsibilities include:- Cloud Operations Management- Manage Service Transition to Support- Drive Continual Service Improvements through a systematic idea management tool- Resourcing/ Staffing, Biz-Ops and People Engagement and Motivation as a People Advocate (Great Place To Work initiative)

Here, I worked as Offshore Service Delivery Lead for Accenture Digital's Media and Broadcasting clients in UK.I was responsible for - • Offshore Service Delivery and Infrastructure Operations.• Cloud Operations Management(AWS Cloud).• Manage the on-going relationship between Accenture project and Client / On-Shore team by putting the appropriate service-oriented frameworks, processes, and measures in place.• Analyse the quality of service deliverables offered in terms of agreed SLAs, detect & examine any breach & the reasons thereof.• Discuss, deliberate & find consensus solution for improving the quality of service & support provided to the projects / deals based on the identified process gaps, deficiencies in methodology of service delivery, etc. • Identifying changing business needs, technologies, and solution options to discuss & implement ways to synchronize the same.• Work in close coordination with various support groups for deploying repeatable processes, procedures, and customized support options with a view to implement highly available, scalable, reliable, and manageable support systems.• Assist various support groups in providing quality service and support to project with a view of not only meeting but surpassing the client expectations.• Assist in identifying and marketing service offerings to better the services offered to the clients / customers thereby increasing customer satisfaction and building stronger customer relationships.

I worked here as a Service Support Manager for my Pharma client Novartis at Unisys Bangalore. My primary responsibilities were -• Change Management, Incident Management, Release Coordination & Communication, Problem Management, SLA Management, Quality Compliance and Assurance• Acting as an escalation point in ensuring contractual compliance of SLAs, ensuring appropriate improvement/action plans are generated where non-compliance to Unisys standards and processes exists• Assessing and managing risks• Mentoring teams on key issues, complex problems and challenges• Enforcement and reporting on the operational delivery, service assurance and Customer Satisfaction

Here while working as a Program Manager for Pharma client, Novartis at Unisys Bangalore, my primary responsibilities included -• Change Management• Incident Management• Reviewing and improving existing processes and procedures, as necessary to maximize output & Productivity• Implementing structured Change Management approach and methodology• Incident review to identify ways to improve system availability and stability• Preparing and maintaining Change Procedures and ensuring successful implementation• Quality Management, Service Status Analysis and SLA Reporting

As a ‘Delivery Manager’ for my client Air India my responsibilities were - • Managing overall service delivery and process oriented requirements of the customer• Planning, organizing, and managing the day-to-day operations to ensure the stable operation of the organization's IT infrastructure• Managing resources to provide round the clock 24x7 technical support to client’s IT Infrastructure including Mainframes, Servers, Network Infrastructure and Data Communications• Coordinating day to day activities of the Customer Support Engineers• Ensuring that escalation matrix is up-to-date and all resources are available for handling all major incidents• Managing BAU Incidents and Incident related issues of the customer• Managing overall Changes and Change oriented requirements of the customer• On-time escalation of critical issues like system and/or operations down, complete power failure, threats from external forces to Data Centre, deviation in SLA terms with client, to higher ups in management, as and when required• Working closely with the Service Desk and Technical Support Teams to ensure that all critical tickets are expeditiously assigned, resolved or escalated as and when required• Employing techniques for motivating the team to meet or exceed organizational goals• Preparing required status reports for delivery to customers and senior management• Performing analysis of problems for trends and taking steps to avoid recurrence• Client Support/Services, Infrastructure Management Services, Process Management, People Management, Quality Management, Facilities Management

Here, my responsibilities included - • To provide round the clock 24x7 technical support to client’s IT Infrastructure including Server Infrastructure, Network Infrastructure and Data Communications• To schedule and direct technical activities to resolve hardware and software problems in a timely and accurate fashion• To provide specialist services for resolving breakdown maintenance calls 100% of the time as per requirement and urgency• Inventory management and Vendor Management• Working closely with the Service Desk Team to ensure that all critical tickets are expeditiously assigned, resolved or escalated as required• Acting as a SPOC for major incidents, Incident Management and Escalations Management• Data Centre Operations Management, Problem Management, Change Management, Unisys OS2200 Mainframes Hardware Installation and Maintenance Support, Sun/Oracle StorageTek Tape Storage Support, NOC: Network Monitoring and Administration

I was responsible for - • Installation, Configuration and Maintenance of Unisys OS2200 based ClearPath and ClearPath Plus Mainframes, Dell Enterprise Servers, EMC2 Symmetrix Disk Storage• Performing OS2200 System Console Operations & System Administration• Independent Planning and Implementation of Scheduled Maintenance Activities• Carrying out Preventive Maintenance on various Mainframe systems, Servers as well as networking components• To support clients’ Network Infrastructure through Network Monitoring & Maintenance• System administration and operations• Backup management, Print management, Console Operations management, Network Monitoring and Operations• Incident Management and Problem Management (RCA)