High level planning and monitoring of Loylogic product roadmaps, new client implementations, risks, compliance, strategic initiatives and resources.

My responsibilities include heading the delivery for all Loylogic products, defining the scope of production release, managing customer support and merchant support operations, managing the UX team, defining the goals and budget for the teams, managing the project management office (PMO).

Managing the Project management office and delivering new client programs in time, with Swiss quality and within budget.

• Program delivery• Knowledge management• Vendor progress• Metrics generation, data collection and reporting• Continuous Improvement• Quality Assurance• Release planning• Resource Allocation• Value measurement• Change Control• Projects & Services Delivery

• Manage the entire life-cycle of the product including identifying requirements based on interactions with business development / implementation / support teams.• Manage delivery/ releases • Translating requirements into product features. • Prioritizing features into releases based on market realities. • Developing product roadmaps and migration strategies.• Track plans and identify risks early, status updates.• Share the competitive information with the… Show more • Manage the entire life-cycle of the product including identifying requirements based on interactions with business development / implementation / support teams.• Manage delivery/ releases • Translating requirements into product features. • Prioritizing features into releases based on market realities. • Developing product roadmaps and migration strategies.• Track plans and identify risks early, status updates.• Share the competitive information with the development team • Know the product, how it is used by customers, key differences from competitors, target market and end user profile• Suggest new features that can be taken up to increase product competitiveness Show less

1. Managing multiple projects.2. Responsible for the quality of deliverable for all projects.3. Handling team of 15+ people working on multiple projects.4. Test planning, scoping and execution.5. Automation strategy, Selenium expert.6. Candidate selection for QA positions.7. Client communication.

1. Technical consulting.2. Implementation of products on client sites.3. Capturing customer requirements.4. Customization of product according to customer requirements.5. Testing of customizations.6. Involvement in pre-sales activity and running pilot projects at client sites.

1. Database and products upgrade to latest versions of eGain products.2. Management of hosted network of around 100 remote servers with the help from team of 4 people.3. Database maintenance of hosted network4. Security (anti virus, patches etc) maintenance.

1. Testing of different modules of eGain products.2. Performance testing of eGain products using Loadrunner.