CSO Projement is a quality management service provider supporting tech SMEs that want to work with factories in China directly.As the Founder & CEO of CSO Projement, I lead the strategic direction and overall success of the company. Drawing on my entrepreneurial spirit and 30+ years of experience living and working in China, I spearhead the design and implementation of our strategies, policies, procedures, and tools for monitoring and controlling our performance and quality service delivery. Our unique business model, which sets CSO apart from competitors, has resulted in a 10X increase in top line and 5X increase in bottom line during the challenging COVID years. I am very proud to have successfully increased sales without external investment, while also introducing unmatched offerings for our customers, including short notice hiring, no cancellation fees, and real-time reports from factories by English-speaking engineers. Together, these achievements have positioned CSO as a unique quality management solutions provider

When the strategy was defined, and as the team grew bigger, it was time to get down to the details. I had to design procedures, policies, review performance, point out best practices, examine feedback from our customers, factories and team members, analyze the root cause of mistakes when made, and train the team. And all that time, promote and establish a healthy and constructive corporate culture.

As the company was making its first steps, I zeroed in on differentiating the CSO brand from the infinite number of companies already operating in our space. I defined the challenges my customer experience, the solutions they truly need, that were not provided by other solutions providers. Also, I defined the expertise and resources me and my team will need that will make us so different from anyone else.

Zriha Hlavin is a comprehensive plastic injection molding solutions provider, offering end-to-end services for product development, injection mold prototyping, mold production, finished assemblies, as well as metal fabrication and electronic assembly. I had overall responsibility for the operational and financial activities of the subsidiary in China. My key responsibilities included customer service management, inventory management systems development and execution, logistics and operation procedures design, quality management system (QMS) audits, quality inspection function management, and oversight of supporting functions such as HR, Finance, and Admin.Key Achievements:● Successfully restructured the corporate set up to comply with local laws and regulations.● Saved 10% in tax costs by changing the company classification to a category that enjoys tax benefits and supports government policies.● Implemented a new inventory control system that accurately reflected millions of dollars’ worth of inventory spread across 30 different locations.● Negotiated with key suppliers, saving the mother company hundreds of thousands of dollars each year.● Improved customer satisfaction by implementing new customer service standards.

As soon as I assumed this role, I reviewed the subsidiary policies and operating procedures, and suggested to HQ to make a few changes in the corporate structure and tax management to enhance compliance. The changed required fundamental changes that could potentially raise concerns with our staff. Working with HQ, and effectively communicating with all stakeholders, I lead the change and completed it successfully.

Jiesi is a reputable wholesaler and manufacturer of fashionable shoes with a strong presence in mainland China for over two decades. The company is known for its fashion-forward approach and commitment to offering updated trendy shoes with exceptional service. As the COO at Jiesi, my main responsibilities included developing production procedures, overseeing projects, managing suppliers, leading customer service and product delivery, and overseeing quality control. I also played a key role in the company's strategy development team and developed a VBA-based application for efficient data management.Key Achievements:● Significantly reduced costs through improved data management with the newly developed application.● Streamlined information flow and reduced order processing lead time through effective project management tools.● Optimized workforce by reducing headcount while maintaining monthly order processing volumes, resulting in increased efficiency.

Yixiong is a women's fashion chain store located in southern China. With its own in-house design team, factory, and retail stores, Yixiong is well-equipped to create and deliver original designs under its own brand. Known for delivering the right product, at the right time, and with excellent quality, Yixiong has built a loyal customer base who have come to expect high standards from the brand.I was responsible for P&L management, interdepartmental communication, government liaison, and store start-up. Through effective financial control, process optimization, and strategic leadership, I ensured the company's success in delivering original designs, excellent quality products, and meeting financial targets.Key Achievements:● Successfully led the company from the seed phase to stable and profitable maturity in less than 3 years, achieving year-on-year growth of 50% in the 2nd - 4th years.● Negotiated and secured long-term cooperation contracts with two companies listed on the HKSE, strengthening strategic partnerships.● Implemented a new production module while maintaining over 85% schedule accuracy, resulting in a significant cost reduction of 30%.● Lowered single-store stock levels by 20% while increasing single-store sales, optimizing inventory management, and improving sales performance.● Developed Excel VBA-based analysis and planning tools for middle management in critical functions such as sales, accounting, and production, enhancing data-driven decision-making and operational efficiency.

Felten, a fashionable leather apparel manufacturer based in China, specializes in the design and manufacturing of quality leather garments. As a fashion-forward company with a strong focus on service awareness, Felten has achieved remarkable success in the industry.I successfully drove business development, expanded sales channels, negotiated cooperation contracts, implemented quality control processes, optimized purchasing contracts, and developed a company database for improved data management.I also led HR management initiatives and achieved profitability within two years without external financing. Additionally, I opened new markets and established a sales office in New York, resulting in a threefold increase in sales and positioning the company as a leader in the leather garment industry.Key Achievements● Bringing the company from zero to profitability in 2 years without external financing.● Expanded into American, European, Australian, and Middle Eastern markets.● Established a successful US sales office in New York, tripling company sales.● Created a unique market positioning for the company in the leather garment industry.