Amit Bhardwaj Email and Phone Number
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Sr. SAP Technology Leader with 16 years of experience in a customer-facing roles in leading SAP Implementation projects, supporting digital transformations to PaaS and SaaS, managing large strategic customers, a Trusted advisor for customer C-suite and Business Executives.Led multiple multimillion-dollar SAP engagement renewals, expansions, and upsells by delivering the business value through System Architectural design workshops, and best practices, and ensuring maximum value from SAP investments. Customer Success through Partnering and collaboration with multiple SAP and customer teams across disciplines, organizations, and geographies to drive the successful adoption and productive use of SAP cloud technologies like SAP S/4HANA, SAP S/4 HANA Cloud, SAP HANA Cloud, SAP Business Technology Platform (SAP BTP), SAP Analytics Cloud(SAP SAC), Data sphere (formerly SAP DWC) and Intelligent Technologies SAP Build Process Automation to automate manual processes.Led professional services delivery teams to deliver and support digital transformation solutions for SAP strategic and Premium engagement customers. A mentor to junior Customer Success Account Managers and professional services team to enable them to deliver quality service engagements and Cloud product adoption. Projects delivered over the last 5 years: Greenfield Implementation S/4HANA 1909, Migration from on-premise SAP ERP HCM systems to SAP SuccessFactors Employee Central, SAP CPQ, Implementation of SAP BTP Integration suite, SAP CPI integration to SAP & Non-SAP systems, SAP BW in-place conversion to SAP BW/4HANA, SAP GRC for SoD checks, SAP ARIBA PTO process, SAP ME/MII for shop floor functions, SAP CPS for pricing, CRM Ehp 1 to Ehp 7.03, CRM Order Management, CRM Web UI, Interaction Center business process to handle all customer interactions and sales order processing, SAP Analytics Cloud for Enterprise reporting, SAP ERP 6.0 modules (SAP SD, SAP PP, SAP MM, and Human Resource Management), SAP ERP and SAP CRM Upgrades to the latest releases. SAP Basis activities (HANA Database Optimization, Performance tuning, SQL Analysis, Workload monitoring/analysis, Performance traces ST12, ST05, Abap tuning, Volume testing, Netweaver).Generative AI at SAPSAP Business AI: Pitching AI, Solutions, CommercializationMicrosoft Certified Professional: Azure for SAP Workloads Specialty AZ-120 and AZ-900SAP Certified Consultant: SAP Certified Application Associate - SAP Analytics CloudSAP Certified Technology Associate - OS/DB Migration for SAP NetWeaver 7.4Python for Beginners course from openSAP
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Sr. Customer Success Partner Manager - Sap Business Technology Platform (Paas) And (Saas)SapHouston, Tx, Us -
Sap Cloud Architect - Business Technology PlatformSap Feb 2018 - PresentWalldorf, Bw, De-Client facing role, helping SAP customers successfully adopt, consume, and renew their investment in SAP Cloud solutions, such as SAP Business Technology Platform, S/4HANA Cloud, SAP HANA Cloud, SAP Analytics Cloud, SAP Data Warehouse Cloud and Intelligent Technologies such as SAP iRPA for automation.-Engaging with C-suite and business executives within the customers particularly in SaaS and PaaS industry solutions as a trusted advisor to ensure customer’s success with SAP cloud subscription.-Deliver Relationship Assessments, providing implementation guidance and ensuring implementation success through Outcome Success Plans for SAP Cloud solutions.-Building and implementing account strategies and consumption plans that drive customer outcomes; and thus, lead to customer renewing their subscriptions/paying maintenance.-Primary post-sales customer executive point of contact at the buying center/LoB solution level, establishes relationship governance.-Orchestrate success resources, professional services consultants across SAP to accomplish customer's desired outcomes.-Work closely with SAP RISE customers to drive the cloud product onboarding, use-case identification, project initiation, architecture and governance coaching, post-launch relationship management and roadmap discussions.-Building close collaboration with a network of colleagues and customer-facing personnel to support the assigned accounts such as Account Executives, Product Management, Support, Deals Desk, Implementation Services, Partners, etc.-Collaborates with any System Integrator (SI) of the customer and provide the required implementation guidance and engagement plans.-Managing Strategic customers cloud adoption and subscription renewals, close alignment with Account Executives on Opportunities and Pursuits, and communicating upsell/cross-sell opportunities.
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Principal Technical Account Manager At Sap Customer Cloud SuccessSap Feb 2015 - Jan 2018Walldorf, Bw, De-Customer facing Technical Account Manager for strategic customers supporting them on a digital transformation journey to SAP S/4HANA and cloud solutions that run on Business Technology Platform.-Understands the customer’s current SAP landscape, identifies opportunities for improvement and drives SAP cloud adoption.-Deliver as a Technical Lead for SAP engagements, engages SAP experts, technical architects, and engineers from Centers of Expertise to lead architecture, design & planning workshops, technical feasibility, integration to advise on best practices, and identify opportunities for optimization and improvement.-Technical Advises to customers on the adoption of lean, agile development concepts and application lifecycle management, thereby driving a high standard of technical quality management.-Technical trusted advisor to customer's Leadership and IT Stakeholders and act as De-escalation Architect to resolve customer issues and assist with escalations. Drive Root cause analysis, presenting findings to leadership, and communicating continuous value to customers from premium engagement and delivery.-Exceeded expectations for consecutive years in helping customers during their digital transformation journey with SAP premium engagements. -Led digital transformation for critical HR business processes to SAP Cloud Platform offerings (PaaS) SAP SuccessFactors Employee Central, a fully integrated Talent, Employee Development, and Succession Planning System for accelerating and improving HR processes and increasing employee engagement.-Proactively identifies maintenance-at-risk situations and coordinate measures to reestablish customer's trust in SAP.-Create a Service Plan to support customer project needs and execute end-to-end safeguard services to ensure the successful Go Lives of SaaS products.-Prepare Business Score Cards reports for Quarterly updates to customer C-Suite and business leaders.Expert in analyzing SAP Basis and Performance issues.
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Technical Team Manager Sap Crm/Sd - Sap Centre Of Expertise (Coe)Sap Jan 2013 - Feb 2015Walldorf, Bw, De-Lead by example with technical competency to provide coaching and mentoring. -Responsible for Resource Management (Staffing of 20 Support Engineers)and Operational Delivery.-Coordination and planning in operational projects; (front-office team lead and (remote) back-office).-Maintain technical and functional expertise to compliment customer requirements.-Coordination and planning in operational projects; Fulfill the skill development for the team.-Develop technical competencies in the team to support delivery in US, EMEA & LA-Leads de-escalation activities onsite at critical customers and deliver services as Team Lead.
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Sr. Sap Support EngineerSap Jan 2008 - Dec 2012Walldorf, Bw, De-Analyze the complicated landscapes and provide recommendations to improve the performance and availability of the systems.-Proactively analyze the operating system, hardware capacity, database, and SAP application to ensure optimal performance and reliability. -Safeguarding customers to identify potential challenges and recommend a tailor-made action and service plan. -Generate extensive reports with an action list and detailed suggestions for improvement. Report errors to Development Support. -Safeguarding SAP MaxAttention and SAP Enterprise support customers in their Mission critical projects like SAP ERP, SAP CRM Upgrades, Go Live and OS/DB migrations. -Deliver Technology services at SAP Customer sites like Technical Integration Check, Business Performance Optimization, GoingLive Support and Integration Validation.-Technical application analysis, focusing on the core business processes from a technical perspective, with step-by-step optimization. -Share knowledge with the team.
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Technical AdvisorSitel(Company: British Telcom Plc.) Oct 2005 - Jan 2008Miami, Fl, UsWorked for Sitel for more than 2 years as a 2nd Level Technical Support Advisor in Ireland.-CCNA Certified-MCSA Certified
Amit Bhardwaj Skills
Amit Bhardwaj Education Details
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Griffith College DublinComputer Science -
Guru Nanak Dev University, AmritsarProgramming Languages And Networks
Frequently Asked Questions about Amit Bhardwaj
What company does Amit Bhardwaj work for?
Amit Bhardwaj works for Sap
What is Amit Bhardwaj's role at the current company?
Amit Bhardwaj's current role is Sr. Customer Success Partner Manager - SAP Business Technology Platform (PaaS) and (SaaS).
What is Amit Bhardwaj's email address?
Amit Bhardwaj's email address is co****@****hoo.com
What schools did Amit Bhardwaj attend?
Amit Bhardwaj attended Griffith College Dublin, Guru Nanak Dev University, Amritsar.
What are some of Amit Bhardwaj's interests?
Amit Bhardwaj has interest in Sap Technology.
What skills is Amit Bhardwaj known for?
Amit Bhardwaj has skills like Sap Erp, Erp, Business Process, Crm, Sap Crm, Sap, Sap Netweaver, Integration, Sap Solutions, Business Intelligence, Business Analysis, Sql.
Who are Amit Bhardwaj's colleagues?
Amit Bhardwaj's colleagues are Igor Jakuboski, Romina Bellon, Manish Kumar, Ji Yeon Hong, Hadas Tarbes, Norbert Hamann, Yordan Valkov.
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