Lead and manage a team of Strategic Leaders who represent EAB’s Research division with colleges and universities in the Advancement, IT and Professional and Adult Education terrains. Strategic Leaders are responsible for driving partner utilization, maximizing the value partners derive from their EAB portfolios. Drive growth and renewal opportunities across a pool of 400+ institutional partners, representing $6.8MM in annual renewal revenue.As part of department Cabinet leadership, identify and define operations and performance metrics for Strategic Leaders across the Research Success organization.Develop a deep understanding of key industry issues and how EAB’s Research helps partners set and execute their strategy in areas like program development, student success, diversity equity inclusion & justice (DEIJ), and financial sustainability.Play a lead role in communicating partner intelligence and trends back to other internal key stakeholders (e.g., Student Success, Enrollment Services, deal desk, legal).Understand utilization data patterns and leverage this data to inform service strategy on an ongoing basis.Maintain collaborative relationships with key leaders and stakeholders in other functional groups, including Syndicated Research, Marketing, Partner Development (i.e., Sales), and Account Management

Examined, managed, and continually improved key business processes for partner stewardship, renewals, marketing, external communications, and internal reporting.Developed and managed an annual budget of up to $1.75M (under budget by an average of 15% in 2019 and 2020). Drove annual revenue goal of $1.42M comprised of conference sponsorships, advertising sales, educational partner program dues and project sponsorship support .Identified new educational partners resulting in 3 - 5% YOY growth in North America.Consistently retained 90% of educational partners and oversaw plans to increase engagement, repair relationships and enhance their partner support of CASE’s strategic initiatives.Led, managed, and integrated the functions of the corporate relations department (advertising, sponsorships, exhibits, membership dues, and research support) with the goals of delivering value to all CASE stakeholders and volunteers.Managed 2 full-time staff members to drive revenue, strategic relationships, and process efficiencies.Matrix management of business development staff in Singapore, Latin America, and London (1 in each region).Created annual partnership packages that outline partner engagement.Oversaw the department’s use of the Personify CMS to ensure accurate tracking and reporting. Continually identified promising opportunities to expand the level of engagement and satisfaction among current educational partners in support of new CASE initiatives and research.Oversaw and managed relationships with 3rd party vendors to drive business operations.Member of the CASE Senior Leadership Team with participation on key initiatives impacting organizational structure, educational programs, technology and DEIB strategy.Staff liaison to the Educational Partner Industry Advisory Council (Top Executives from CASE Educational Partners).

Led team responsible for client-facing relationships with 128 business school members across North and South America.Engaged 2000+ client business schools across North and South America. Developed and implemented a multi-tiered engagement strategy that results in an increase in member satisfaction, survey participation and product usage among business school population. Drove revenue of $2.8M via candidate recruiting product (GMASS).Created strategies to increase adoption of targeted GMAC products.Identified and engaged key alliances that align with GMAC strategic priorities. Gathered, analyzed, and reported market insights, school intelligence and competitor activities to relevant internal departments to enhance GMAC’s understanding of the region, school needs and their use of GMAC products and services and to support corporate initiatives focused on extending value to schools. Led the development of the Americas team, its effectiveness in market and the integration of its work across regional offices and with departments at HQ.

Led all aspects of the strategic partner engagement process for a $600K portfolio (specifically focused on the Top 35 business schools, social sector and government organizations).15% portfolio revenue growth via increased partner contributions and new business development.93% partner retention rate across assigned portfolio.Developed knowledge of the unique talent recruiting and retention challenges of social sector partners and developed strategies for improved ROI and visibility. Engaged subject diversity and talent experts at partner organizations to drive participation in MLT seminars. Advised and partnered with MLT program teams on the development of sector-specific seminar content.Increased MLT’s visibility in the social sector as a source for diverse talent recruitment.Applied for and secured 2 tier 3 (less than $50K) grants. Collaborated with internal stakeholders to maintain grant records and ensure bi-annual reporting is complete for funds earmarked for graduate programs.Collaborated with program leads to engage partners in MLT events and webinars designed to increase the awareness of Fellows and partners.

Led new business growth of Catalyst partnerships across the SE region (exceeded goals by 25% since FY 2011 with a $500K portfolio).Averaged 90% retention of Catalyst members; quarterly external member servicing. Coordinated region events that highlight the Catalyst knowledge base and connect members.Served as the Ambassador for the Catalyst brand across the Southeast region by attending and presenting at events attended by senior corporate leaders across the SE Region.Member of Catalyst Speakers Bureau (moderating/facilitating events; presentation of research findings).Member of global internal teams – Catalyst Awards, Catalyst Canada Honours and Men’s Issue Specialty Team (MARC).

Designed and drove the execution of strategic business plans for the Southeast region (Alabama, Georgia, Mississippi, North Carolina and Tennessee). Full P&L responsibility; Consistently ended under budget for a regional revenue stream of up to $2MM. Drove metrics for the region measured in intern conversion, intern/sponsor retention, the growth of intern positions with corporate partners and execution of the national training curriculum.Led and developed a staff of Client Managers responsible for the servicing and growth of 200+ corporate partnerships and 500+ interns.Managed relationship with and recruited a Board of Directors and Advisors at both the regional and local market levels.Responsible for new business development across the region via referrals, strategic analysis, community networking, etc. Serviced national partnerships with GE, IBM, PricewaterhouseCoopers LLC and Siemens Energy & Automation representing over $600K in revenue; growth for 2 consecutive years in all partnerships.Regional conference coordination; secured funds via event sponsorship and corporate donations.Responsible for the strategic direction of relationships with over 250 volunteers consisting of alumni, corporate partners and community champions.Participated on several national committees that defined organizational processes around intern recruiting, staffing models, new hire orientation and CRM technology. Maintained a community presence within the region to build and strengthen the INROADS brand.

Marketed health facility to local community at corporate and individual levels.Consistently met or exceeded monthly sales quota over a 2-year period.Assisted in training new employees on policies, procedures and sales techniques.Maintain community presence to build the Crunch name brand and overall fitness awareness.

Marketed dental network to TPAs, brokers and employer groups of 1,000+ across Southeastern region.Networked and partnered with other benefit plans to provide benefit riders (vision, prescription, etc.).Executed timely notification to TPAs, brokers and groups of enrollment options, rate adjustments, recruitment efforts and benefit/policy updates.Coordinated and attended exhibition opportunities at national managed care conferences.Assisted in the education of PPO/DMO networks and open enrollments through seminars and presentations across the SE Region.

Drove new business development and renewals across the state. Exceeded sales quota a minimum of 15% consistently. Executed timely notification to group accounts, participating providers and plan members of new products, enrollment options, rate adjustments and benefit/policy updates.Developed an ongoing working relationship with various employer groups, agents, brokers, and TPAs.Conducted open enrollments for employer groups to facilitate the understanding of managed care.Assisted in the rollout/education of new and existing products via agent/broker seminars.Managed staff responsible for Billing & Eligibility and MIS functions.Managed and coordinated all processing functions relating to new and existing business.Directed month-end processing of all eligible members.Managed premium balance collection process to ensure A/R met or exceeded business goal.

Targeted and developed small to middle market commercial customer base (specifically $2 - $10 million in revenues). Structured, priced and negotiated credit facilities across a variety of industries.Cross sold non-credit products and services to customers and prospects.

Managed approximately 16 branch sales and teller staff.Maximized branch profitability through cost containment and addition of new business (increased profitability approximately 16%).Responsible for annual budgeting, forecasting and staffing.Targeted and developed small to middle market commercial customer base through periodic appointments, networking and cold calling.Negotiated, priced, and structured commercial credit facilities.Performed lending analysis on consumer installment and home equity loans.Received formal commercial credit training.