Amit Dubey Email and Phone Number
I am a Testing and QA professional with over 10 years of experience in the field of information technology.I have a passion for testing that has helped me to develop my skills and work with the best products in the industry.Experience in Quality Assurance/Software Testing, Incident Handling, Technical Support, and Customer facing roles.Summary:• 5 years of experience in Quality Assurance/Software Testing.• 5 years of experience in Technical support, Customer facing, and Incident handling.• Experience in Manual/Automation testing and in-depth knowledge of testing levels and techniques of Software Testing.• Experience in testing web-based and desktop applications.• Experience with Black Box Testing, Functional Testing, Regression Testing, Smoke Testing, Exploratory Testing, Integration Testing, UI Testing, and UAT.• Well acquainted with Agile Scrum and Agile methodologies.Profession Skills:Manual/Automation TestingAgile, ScrumAPI TestingPOSTMAN/SwaggerTest AutomationLeapWorkTest Case DesignTest ScriptKatalon StudioTest ManagementTest ExecutionTest PlanningTest StrategyDefect Tracking & ManagementOracle SQL developerGherkinAzure Dev Ops Server (TFS)JIRAVisual StudioConfluenceGitdigital.ai (version one)STLCTest and FeedbackIncident ManagementTechnical SupportCustomer Support
Workpoint
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Software TesterWorkpoint Feb 2023 - PresentEsbjerg, South Denmark, Denmark
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Qa EngineerMuinmos Mar 2022 - Jan 2023Give, South Denmark, Denmark -
Senior Test EngineerMagic Finserv Apr 2020 - Sep 2021Noida Area, India -
Test EngineerMagic Finserv Oct 2017 - Mar 2020Noida, Uttar Pradesh, India
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Senior Associate Production SupportMagic Finserv Aug 2016 - Sep 2017Noida, Uttar Pradesh, India
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Technical Support EngineerIncedo Inc. Dec 2015 - Aug 2016Gurgaon, IndiaProject: Campus EAIResponsibilities:• Handled L2 operations, User data request/queries, and troubleshooting of application issues.• Provided workarounds, permanent fixes to outstanding issues, building knowledge databases, and monitoring support portal.• Handled incidents, problems, and change management using ITIL workflow with a standard Ticketing Tool called “Fresh Desk”.• Provided support to more than 15 colleges/universities by fixing the issues related to their student portal.• Speak to customers to quickly get to the root of their problem.• Followed up with clients to ensure the problem is resolved. -
Client Technical Support AssociateDell Oct 2013 - Dec 2015Gurgaon, IndiaProject: International Technical Support (Internal)Responsibilities:• Provided L1 and L2 support to business users by troubleshooting their issues related to Dell laptops.• Responsible for providing telephone/chat and remote diagnostic technical support related to installation, configuration, customization, performance, and usage of assigned products.• Applied diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.• Documents problems in the support solution database for diagnostics and solution implementation using Siebel.• Ensuring all team members, including self, are informed & fully understand every process/product/technology matter that lies in our scope of support. -
Technical Support OfficerHcl Technologies Aug 2011 - Sep 2012Noida Area, IndiaProject: British TelecomResponsibilities:• Deliver service and support to end-users and Sales executives of British Telecom using and operating automated call distribution phone software, via remote connection or over the Internet, or via email.• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.• Learning & review of processes in process implementation.• Created Broadband orders for customers and kept track till the service is provided.• Coordinating with existing and prospective customers through email and telephonic contact for enhancing sales ensuring customer satisfaction.
Amit Dubey Skills
Amit Dubey Education Details
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Physics Chemistry Mathematics
Frequently Asked Questions about Amit Dubey
What company does Amit Dubey work for?
Amit Dubey works for Workpoint
What is Amit Dubey's role at the current company?
Amit Dubey's current role is Software Tester at WorkPoint | Manual Testing | Test Automation | Capital Markets | RegTech | Financial Services | Identity Verification Solution | SaaS | Technical Support.
What schools did Amit Dubey attend?
Amit Dubey attended Rajiv Gandhi Prodyogiki Vishwavidyalaya, Kendriya Vidyalaya.
What skills is Amit Dubey known for?
Amit Dubey has skills like Software Development Life Cycle, Software Quality Assurance, Oracle Sql Developer, Itil, Capital Markets, Manual Testing, Incident Management, Investment Banking, Functional Testing, Regression Testing, Agile Methodologies, Testing.
Not the Amit Dubey you were looking for?
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Amit Dubey
Corporate Finance | Value Creation & Turnaround | Debt Advisory | Mdi Gurgaon | Ex-KpmgGurgaon3gmail.com, copalamba.com, gmail.com -
Amit Dubey
Talent Partner @ Programming.Com | Experienced In Talent Acquisition & ManagementGurugram -
Amit Dubey
Sunnyvale, Ca -
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