Amit Durani Email & Phone Number

Burlington, Ontario, Canada

Gurgaon, India

Drive multi-year process and system transformation program to achieve an integrated customer and business view and deliver business value. Delivering program effectiveness through various change management initiatives.Successfully launched a Unified Customer App called "My Eicher," which offers an integrated view of connected and core services. This app played a vital role in driving transparency and efficiency in the business operations of fleet operators. It provides informative content and self-service capabilities, empowering users to access the necessary information and drive fleet improvement.

Gurugram, Haryana, India

Aligning IT strategy with the organization's business objectives. Overseeing IT service delivery and support management for the sales and marketing department in both domestic and export markets.Improve customer experience and provide guidance on current and emerging technologies and digital trends.Digitalizing workshop processes to create unique aftermarket experiences for customers, utilizing digital tools like Service CRM, workshop floor management, breakdown services, and knowledge management.Led the initiative to enrich customer data quality by integrating all the customer touchpoints, digital process checks at the source and de-duping layer to create a single view of the customer which is critical for building an omnichannel platform.Enabled B2B and B2C mobility ecosystems with a persona-centric approach for responsiveness towards customer services and better collaboration across the business ecosystem

Gurugram, Haryana, India

Executed a transformative program to revamp Frontline processes and systems, ultimately achieving a unified customer experience and channel operational efficiency. By leading the charge on SAP CRM-DMS application implementation at over 700+ dealer locations, enabled 300+ business processes to go digital with real-time visibility into dealer operations. Our adherence to established business processes ensures that all transactions are executed seamlessly through the system. Additionally, spearheaded business analytics implementation, establishing KPIs, dashboards, and data visualization to guide the project through its lifecycle.

Mumbai, Maharashtra, India

Drive CRM application and process adoption, business process improvement. Transformation of Pre-sales & sales processes for a better alignment with marketing operations and changing customer needs. Implemented the digitalization of Presales management and customer-centric processes. Comprehensive sales planning automation tool for primarily benefiting the management for better control of channel funding, credit outstanding, dealer inventory and improved vehicle sales billing.Process improvement measures- Executed Dealer scorecard (DSC) for dealerships to measure the adherence to defined metrics across sales/ aftermarket.

Mumbai, Maharashtra, India

Led the development of IT solutions for enriching marketing and pipeline management processes and delivered an efficient follow-up mechanism that led to growth in pipeline conversion rate.Established innovative solutions for measurability and transparency across all CRM processes, emphasizing key customer insights and managing customer engagements across channels.

Bengaluru Area, India

Business Development & Presales- Led various demand generation initiatives for manufacturing verticals

Mumbai Area, India

Logistics consultant-Implemented a key project ERP project for setting up better control on materials management.

Masters Of Management, Business Data Analytics

Mba, Marketing & Operations

B.E, Mechanical Engineering

Education record