Amith Chandran Email & Phone Number

ExperienceIT Analyst, Core support servicesADIA (Abu Dhabi Investment Authority)OCT 2010 – MAY 2012 (6 months)|Abu Dhabi, UAEMember of the IT Service Desk team providing support to over 1300+ employees within a desktop and trading platforms environment. - Support of all desktop software and hardware including investment & trading applications. - Remotely connect users to trouble shoot IT related Issues. - Ensure all tasks and incidents are logged and regularly updated. - Respond to all incidents/issues making sure that they are logged and followed up effectively within defined service levels. - Take ownership, and be a central point of contact, for any issue reported by our customers ensuring professional and regular communication is provided. - Support of communications within an Enterprise environment. - Support of market data applications including Reuters, Bloomberg, Fact set, Math lab and several others. - Support Blackberry devices and administration of users on Blackberry Enterprise Server. - Supporting remote access users from home, during out office hours (10pm – 6am). - Support Polycom Video Conferencing System (HDX 8000, DMA, CMA, RMX). - Support Rex-rotary Photocopiers & configuration Pharos (Print Management Solution). - Actively involved in Preparation of DR-Site.

Listed skills include Itil Service Strategy, Windows 7, Infrastructure, System Administration, and 13 others.

• It Servicedesk Analyst

  Adia

  Oct 2010 - May 2012 - Abudhabhi

  ExperienceIT Analyst, Core support servicesADIA (Abu Dhabi Investment Authority)OCT 2010 – MAY 2012 (6 months)|Abu Dhabi, UAEMember of the IT Service Desk team providing support to over 1300+ employees within a desktop and trading platforms environment. - Support of all desktop software and hardware including investment & trading applications. - Remotely connect users to trouble shoot IT related Issues. - Ensure all tasks and incidents are logged and regularly updated. - Respond to all incidents/issues making sure that they are logged and followed up effectively within defined service levels. - Take ownership, and be a central point of contact, for any issue reported by our customers ensuring professional and regular communication is provided. - Support of communications within an Enterprise environment. - Support of market data applications including Reuters, Bloomberg, Fact set, Math lab and several others. - Support Blackberry devices and administration of users on Blackberry Enterprise Server. - Supporting remote access users from home, during out office hours (10pm – 6am). - Support Polycom Video Conferencing System (HDX 8000, DMA, CMA, RMX). - Support Rex-rotary Photocopiers & configuration Pharos (Print Management Solution). - Actively involved in Preparation of DR-Site.