(Total 10 yrs exp in CRM) - 3yrs relevant into Salesforce(SFDC) Consultant/Support as Admin(201,401) Would like to handle ticketing operations in my future endeavors. I have experience in SFDC (salesforce.com) and Siebel Technology Salesforce Consultant Trainer on 201, 401, Platform 1 & Platform 2: Given Training plans and sessions, Documentation materials for users. Self Prepared SANDBOX materials for Deployment Process to Production. Have my Salesforce Videos on YouTube. Functional Consultant for TataSky BroadBand Application. Managing team of TCS developers for various requirements in their HOBS CRM application. Raising defect and closing defects - GAP Analysis. 10yrs of Total IT Experience. With Siebel 7.5, 7.7, 8.0, 8.1, developing areas on Configuration, Scripting, Workflows & Testing. Worked on Actuate to BI Publisher 8.1.1 report conversion. EAI: Siebel Integration using Inbound and Outbound Web Services, testing WSDL"s using SOAP UI, Integration Objects. Worked on Production Support (Novo Nordisk) for the affiliates on shift basis with ticketing concepts and solving the Functional issues concerned to the Life Sciences Application. Production data load on EIM. OPENUI concepts on documentation and research. All phases of SDLC in CRM applications including the understanding of the Business process, Preparing Functional Design, Technical Designs, Functional Test Cases and nit test cases. Man Management at lead level.
