• Leading a team of 7 RPA developers in the successful execution of Robotic Process Automation (RPA) projects, ensuring alignment with organizational goals and maximizing operational efficiency. Responsibilities include comprehensive project management activities such as budget oversight, roadmap definition, and cross-functional collaboration to drive timely project delivery.• Project Leadership: Directly managing an RPA portfolio achieving annual savings of 1 million AED, with a success rate exceeding 90%. Demonstrated ability to lead complex projects from conception to implementation, ensuring alignment with business objectives.• Process Optimization: Designed and implemented innovative invoice automation solutions, resulting in a 70% reduction in human intervention for invoice settlements, showcasing a commitment to process improvement and efficiency.• Strategic Planning: Developed and executed a detailed product roadmap, managing sprint deliveries valued at 1.7 million AED annually. Contributed to incremental savings of 450,000 AED per year by strategically prioritizing project initiatives.• Vendor Management: Oversaw application license renewals, vendor contracts, and application version upgrades, ensuring compliance with industry standards and maintaining operational continuity through effective vendor relationships.• Reporting & Analytics: Created and distributed comprehensive weekly reports to stakeholders, summarizing project progress, deliverables, and key performance indicators (KPIs), facilitating informed decision-making and stakeholder engagement.• Collaboration & Value Realization: Collaborated with key stakeholders to track performance metrics of RPA processes, facilitating value realization through data-driven insights and enhancing overall project impact.• Quality Assurance: Validate and present project deliverables, ensuring quality assurance and adherence to project milestones, including designs, wireframes, and specifications.

•Served as a Senior Business Analyst for PSS, Revenue Management, and Contact Center products, driving the successful implementation of strategic initiatives, including a Loyalty Membership Program, Pricing Decision Support System, Dynamic Pricing, and Automation for Reservation Services. Focused on translating business needs into actionable solutions that enhance operational efficiency and customer satisfaction.•Stakeholder Engagement: Facilitated meetings with stakeholders to gather and document requirements, ensuring alignment with business objectives and exploring potential solutions that meet organizational needs.•Requirement Coordination: Coordinated with multiple departments to gather comprehensive requirements, proposing feasible solutions that achieve business objectives with minimal changes to existing processes.•Documentation Expertise: Created and updated Business Requirement Documents (BRD), Software Requirement Specifications (SRS), workflows, and user stories, effectively communicating project requirements and scope to development teams.•Vendor Evaluation: Evaluated commercial and technical solutions, finalizing vendor proposals to ensure the best fit for business needs and project goals, enhancing overall project viability.•Quality Assurance & Testing: Prepared test plans for User Acceptance Testing (UAT) and developed business-critical test cases. Reviewed test cases and created service catalogs, business continuity plans (BCP), and user guides to ensure a seamless implementation process.

•Contributed as a Software Engineer for the SITA Voyager application, focusing on enhancing software quality and efficiency through rigorous testing and automation practices.•Requirements Analysis: Reviewed Business Requirement Documents (BRD) and performed gap analysis to identify areas for improvement, ensuring project objectives were met and aligned with business needs.•Quality Assurance Management: Managed Quality Assurance (QA) verification processes, implementing an automated test suite to improve delivery timelines and software reliability.•Stakeholder Collaboration: Worked extensively with stakeholders during User Acceptance Testing (UAT) to validate functionality and gather feedback, facilitating continuous improvement in the development process.•Test Case Development: Identified end-to-end (E2E) scenarios and created comprehensive test cases to ensure all functionalities were thoroughly tested and met quality standards.•Automation Scripting: Developed automated test scripts using SOAP UI, enhancing testing efficiency and accuracy while reducing manual effort.•Team Leadership in Agile: Led a testing team of four members within an Agile Scrum methodology, coordinating tasks, ensuring timely project delivery, and fostering a collaborative team environment.