Amitha K. Email & Phone Number

Dubai, United Arab Emirates

✯Coordinating all elements of aircraft turnaround, including safety measures, punctuality, and maximizing payload.✯Serving as the primary liaison for Group stakeholders, Government departments, and external agencies such as DNATA, DCA, Flight Operations, and Service Delivery. ✯Making informed decisions on critical operational issues, including offloading passengers, baggage, and cargo, to maintain the Emirates flight schedule as per the Precision Timing Schedule (PTS). ✯Exercising authority over the acceptance of late or delayed loads that could potentially delay flight departures. ✯Leading the departure flight process with the EK and DNATA teams, fostering a productive environment and aiming to optimize on-time performance and payload. ✯Conducting briefings for all stakeholders involved in the flight departure, identifying operational deficiencies and organizing immediate solutions to achieve on-time departures. ✯Assuming full responsibility for the allocation of delay codes and timings for any off-schedule departures. ☞ EKAS Digital Workplace Champion - who believes in creating waves through digitalization.

Dubai International Airport

✯ Coordinating and monitoring operations between various Emirates and Dnata Baggage departments to ensure service delivery standards are maintained, addressing any abnormalities or discrepancies promptly.✯ Efficiently allocating staff resources to manage peak demands and ensure seamless operational flow. ✯ Identifying system, operational, or performance lapses and recommending corrective measures to Emirates Management through daily shift reports for consistent service quality improvement. ✯ Collaborating with Hub Control Centre, Transfer Desk, and Gate Team Leaders to manage disruptions, re-routings, or improper K-Edits, ensuring luggage and passengers travel on the same flights to provide quality customer service. ✯ Supervising aircraft stands to ensure Dnata provides adequate equipment and manpower for proper handling in accordance with established standards. ✯ Providing operational management (MAS/ASM) with detailed reports of any irregularities encountered during shifts, preparing written reports for administrative management where further follow-up is necessary.✯ Supporting, coaching, and motivating team members and peers to boost morale, maintain excellent discipline, grooming standards, and acting as a role model for these standards.✯ Demonstrating motivational leadership, effective delegation, & mentoring to facilitate customer satisfaction.✯ Arranging additional manpower as necessary to handle delays or extra flights, ensuring operational continuity and efficiency.

Dubai International Airport

✯Monitoring flight build-up as allocated by the Ramp Supervisor to ensure that Emirates' baggage is processed and loaded as required. ✯Investigating and resolving issues related to red scanned bags on site to maintain operational efficiency. ✯Overseeing the preparation of Unit Load Devices (ULDs) and loading equipment requirements, liaising with ULD units to meet Emirates' specific needs. ✯Supervising Baggage Identification, Screening, and sequence recording procedures before loading to ensure security requirements are met; also ensuring all transfer rush baggage is properly loaded on designated flights for prompt passenger delivery. ✯Monitoring the Loading Team and Equipment Operators, allocating duties to staff around Emirates aircraft or Baggage Belts to maintain service standards. ✯Ensuring the timely movement of locally prepared rush tags to the make-up area to prevent short shipping, as well as delivering to the arrival area for proper dispatch to passengers in Dubai. ✯Ensuring all safety instructions are complied with at all times, and promptly reporting any damage to aircraft or ULDs. • Monitoring the baggage build-up process within the baggage halls and reconciling baggage with passengers using the Baggage Reconciliation System (BRS). ✯Identifying operational drawbacks and deviations from standard operating procedures, providing recommendations to correct or improve the performance of the base and outstations.

Dubai International Airport

✯Preparing PIR (Property irregularity Reports) in the World Tracer System, offering interim relief or overnight Kit where necessary and giving the passenger a wallet containing a copy of the PIR, Baggage Inventory Form (BIF) and a contact number for their follow up enquiries.✯Contacting Passenger on a daily basis to advise latest follow-up and ensure BIF is completed by the passenger and handed over to EK Office within 48hours, system to be updated accordingly.✯Preparing PIR for Damage & Pilferage cases and ensuring that settlement is made as per EK policy & procedures.✯Answering to passenger queries regarding their mishandled baggage at the floor and Call Centre.✯Proactively trace all the unclaimed baggage (both tag & tag-less) in stores and ensuring bags are dispatched to the passenger with minimum inconvenience.✯Providing assistance to the Network by communicating and supporting in regards with lost baggage, Found Property Items & Damage / Pilferage Queries.✯Proactive tracing, follow-up and regular update to passengers for all Mishandled Baggage Files created at Dubai.✯Ability to effectively manage mishandled baggage, including service recovery situations with customers.✯Processing the Passenger claims as per EK Claims Manual and ensuring all the Files are settled within the stipulated time.

Dubai Airport Arrival/Emirates Chauffeur Service

✯ Assigning Emirates Chauffeur Service for the Emirates First Class and Business Class passengers.✯ Providing Complimentary chauffeur driven transfers for Emirates senior management on Duty Travel or Annual leave. ✯ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution✯ Keep records of customer interactions, process customer accounts and file documents✯ Follow communication procedures, guidelines and policies✯ Take the extra mile to engage customers✯ Coordinating with Emirates Transport Services for any service failures such as shortage of drivers or vehicles.

Masters In Tourism Administration, Tourism

In Dubai ,U.A.E

Bachelor Of Commerce - Bcom

Education record