Handling a group of 400 plus employees which includes associates, subject matter experts,team leaders and assistant managers.Being part of client and management business reviews, ensuring the service level agreements are met.Working closely with the cross functions team to ensure a smooth business delivery.

1)Managed grievance handling2) People Management 3) Customer Management

Worked as a senior HR specialist for a span of 2 months and had to leave from the services due to employee cut offs in the company.

Managed a large group of employees who were in diverse roles. Role required SLA metric management,team management and client management.Ensured all operations are carried on in an appropriate, cost-effective wayImproved operational management systems, processes and best practicesHelped the organization’s processes remain legally compliant by workinhg closely with the compliance teamWorked closely with the training and quality team and performed quality controls and monitor production KPIsI was also responsible for recruiting,training and supervising the staffWorked closely with the higher management and client by regularly presenting the performance metrics and also tracking and monitoring to ensure that the SLA's are not missed

Worked as a team leader managing a team of 20 to 25 associates working for digital marketing. As a team leader was responsible for managing the team's performance while ensuring that as a team we meet the client metrics. Along with managing the clients metrics was also closely working with the team to meet the daily shrinkage and manage attrition.

Worked for 12 years in Genpact in various roles and positions, joined as a process associate and got promoted to assistant manager role. As an assistant manager handled customer management, team management, performance management and people management for accounts receivables team. Managed diverse teams consisting of management trainees, process specialists and associates working for cash applications, order management and collections domains