Plan, coordinate and monitor all truckload, less than truckload freight using partner carrier equipmentProvide 3PL solutions to Challenger customersEffectively negotiate truckload and less than truckload rates with customers and third party carriers to achieve a profitable marginCoordinate shipments between partner carriers and customersCommunicate dispatch information and assist with driver inquiriesForm relationships with quality carriers who will assist Challenger in moving customer freightAdvise Customer Service promptly of any impending service failuresAssist Customers in Specialized services - Sea Freight, Air Freight & Intermodal.

Communicating with Customer Service, Operations and the external Customer regarding the booking of orders, scheduling of appointments, availability of loads and equipment, and any impending service failures.Data entry, order updating, customer reports and excel sheets.Order adjusting for load information in the computer (bill of lading #, pcs and weight) as received by phone, email, or customer paperwork.Plan, coordinate and monitor all truckload, and less than truckload freight using Challenger or 3rd party carrier equipment.Effectively negotiate truckload and less than truckload rates with customers and carriers in order to remain competitive in the market while maintaining an acceptable profit margin.Communicate load tender information and assist with driver inquiries.Form new relationships with quality carriers who will assist in moving customer freight within the guidelines set out by Challenger.

Providing Logistics solutions.Negotiate rates with various carriers/shipping lines.Coordinating with Shippers & Consignee’s worldwide.Plan, coordinate and monitor all shipments (Air Freight or Sea Freight)Coordinating with Freight Forwarders/Shipping Line to ensure timely execution of shipments.Verification of Freight Invoices & settle Freight and ancillary charges.

Passionately connect and build rapport with a variety of customers and their changing needs.Right size our customers based on their individual needs and promote appropriate products and services as necessary at the same time retaining their services.Completing accurate transactions with a sense of urgency and an eye for detailTaking appropriate action to efficiently resolve issues and avoiding cancellation of services.Taking accountability to solve issues from beginning to end.Receiving and incorporating feedback to improve personal and business performance."Committing to being there” for our customers and share our dedication in striving to deliver world class customer service and first call resolution.

Assisting Homeowners and Contractors for our Client Ontario One Call (on1call.com)Ensuring utmost proficiency & customer service on each and every call.Well versed with all skill sets ensuring no damage to any underground cable/fibre optics.Able to handle all Emergency Dispatch.Handling clearances for Fibre optics for all utility services registered with Ontario One Call.

Utilized consultative approach, promoting solutions and financial advice through effective probing and active listening skills.Identified client needs and educated clients on best possible solutions.Recommended & Approved Credit products (Overdraft, Loans, Credit Cards etc) incl. Mortgages that were suited towards client’s requirements based on their eligibility.Ensured to meet client experience on every call.

Handled Inbound & Outbound CallsAssisted in Collections for US Based Credit Card. Ensured to reduce the amount owed by customers by negotiating appropriate payment arrangements as per guidelines provided by the Client.Average Handle Time per Call between 155-170 sec.

Handling shipments for clients based in over 20 countries (Commodity: Air-conditioning equipment and accessories for residential and light commercial)Coordinating with various forwarding companies and shipping linesNegotiating air and sea freight with various companiesCoordination with factories and offices worldwidePreparation of documentation based on specific country regulationsCoordination with various private warehouses worldwide for stocks - in and out

Handled sales for sea freight - LCL, FCL; Air Freight; Break Bulk; Warehousing; Logistics and DistributionAssisted the staff in air freight, LCLBuying special freight rates from various airlinesIn-charge of NVOCC Division (Service Orient Line Ltd)Handled air freight, sea freight and project cargoes for a blue chip company in UAEHandled complete operations for air freight (import and export) and sea freight for RAK Ceramics PJSC

Worked as a management traineeSupervised a branch for training in travel, tourism and hospitality industry Administered student enrolment and arranged lecturers

Managed international ticketingPrepared weekly and bi-weekly reports for the Airlines, BSPProvided bi-weekly Ticket Stock Report to management and the airlinesMeet with various non-IATA agencies for sales

In charge of domestic ticketing and salesPrepared weekly and bi-weekly reports to domestic airlines and management