Conduct new joiner’s training, Credentials management, trainee management, Daily Pre-shit briefings, TOT, TTT sessions, TNI assessment, Conduct refresher Training session, Ensure effective delivery of schedule training batches, Coordinate training evaluation modules.• Conduct on boarding and induction process.• Team management & Performance follow-up• Weekly Business review performance Present to Client • Conduct Team Leader and Quality Assurance briefing • Report to top management on the performance of the QMS (results of quality audits, corrective actions), including the need for improvement.• Prepare daily, monthly and Quaterly report of Training and pre-shift breifings• Designing and expanding training and development programs based on the needs of the organization and the individual.• SOP prepared• Operations support (Health Check DIP check)• Service Quality Management• Improve organization efficiency and profitability by reducing waste.• Developing effective induction programs.• Preparing VOC & VOA.• Responsible for accuracy and timely inspection/calibration of monitoring and measuring devices.• Devising individual learning plans, lead training session on interface, product and services.• Producing training materials for in-house courses.• Monitoring and reviewing the progress of trainees through questionnaires and exams.• Researching new technologies and methodologies in workplace learning and presenting this research• Credentials Management (User interface creation, reset & deletion issue with client & vendors).• Conduct TNA Training as per business requirements & Individual needs.• Recruit & train new employees, ensure briefing session for existing employees.• Consolidate monthly knowledge test for entire employee base to ensure standard knowledge level regarding product, services & processes.• Maintain week on week & month on month performance Dashboard.

• Designing and expanding training and development programs based on the needs of the organization and the individual.• Service Quality Management• Report to top management on the performance of the QMS (results of quality audits, corrective actions), including the need for improvement.• Improve organization efficiency and profitability by reducing waste.• Developing effective induction programs.• Plan & Co-ordinate Quality assurance Programs.• Formulate Quality Control policies.• Preparing VOC & VOA.• Responsible for accuracy and timely inspection/calibration of monitoring and measuring devices.• Devising individual learning plans, lead training session on interface, product and services.• Producing training materials for in-house courses.• Monitoring and reviewing the progress of trainees through questionnaires and exams.• Researching new technologies and methodologies in workplace learning and presenting this research• Credentials Management (User interface creation, reset & deletion issue with client & vendors).• Conduct TNA Training as per business requirements & Individual needs.• Recruit & train new employees, ensure briefing session for existing employees.• Employ spot assessment techniques to get better outcome from new joiners.• Consolidate monthly knowledge test for entire employee base to ensure standard knowledge level regarding product, services & processes.Conduct new joiner’s product & module training, Credentials management, trainee management, Pre-shit briefings, TOT sessions, TNI assessment, Conduct refresher Training session, Ensure effective delivery of schedule training batches, Coordinate training evaluation modules.

Call center representatives are responsible for answering the queries of the customers; this job profile is covered under service industry where the representatives are mean to serve the customers 24*7. Satisfying the customers' need by answering their calls and resolving their issues by maintaining good reputation of the company are the major inbound call center representative responsibilities. Call center representatives work in two formats: inbound and outbound. Mostly inbound call centers are established to resolve the client's queries.Assuring business KPI based on service quality and performance.Developing team performance and leading as Team coordinator.

Basic Computer Training knowledge about basic computer, Microsoft application and internet environment.

Basic Computer Training knowledge about basic computer, Microsoft application and internet environment.

• Educate to the customer how to use Bkash• Promote Bkash benefits• New Bkash account open• Target achieve