Amith Keragodi Mahalingappa Email & Phone Number

United States

San Jose, California, United States

Bengaluru, Karnataka, India

built quality delivery coordination with various departments through training and auditing.Debugging system logs and trained teams to detect potential issues and prevent service outages.Provided feedback on technical requirement. Debugging IOT products and applications ticketsTrained technical staffs and managers to Configure, monitor, and maintained routers, switches, firewallsHands on experience on Networking , IP Configurations, IOT products, Cable trouble shooting Methods, Communication Equipments, VOIP

Bengaluru, Karnataka

Managed a team of 4 to ensure efficient delivery of EDC (Electronic Data Capture) services across multiple states..Managed a team for Patch management, testing and hardware configuration.Expertise in EDC software, including installation, configuration, and maintenance of POS.Coordinated with cross functional departments PMO and IT Delivery teams to implement and maintain ensuring client satisfaction.Provided regular training on product and software upgrades, Patch management to educate and maintain.PCI DSS Standards for POS machines to ensure optimal performance committed.Part of Risk Management team for initiating and liaison with customers for Roll back process

India

Supervised Ops team for pest control operations by managing the schedule, dispatch of field force and techniciansExpertise in industry regulations and standards for safe and effective pest control practicesAchieved a 56% increase in revenue, growing from 80 lakhs to 1.5 crores within a year through effective management and leadershipFacilitated sales team by providing guidance and support then in closing leads and engage critical customersAchieved 100% revenue goal by close monitoring and effective team managementExcelled in managing national and state account customers, ensuring high-quality service and strong relationships

Greater Bengaluru Area

Handled assigned territory for Installation of DTH connection , Service, Retention and training of Service Franchisee employees.Handled Satellite Dish Antenna and Network Service installation planning on MDU building.Maintained the Liaison between command service and Field team for handling escalations;Expertise on Oracle CRM, Ticket handling, Inventory management SystemLeveraged Multi Resource Scheduling system (MRSS) systems, and reports to monitor and control Key performance Indicator

Greater Bengaluru Area

Multiple franchisee handling, Process adherence, expertise in Siebel CRM, Material management,Manpower dispatching.Managed around 2500 installation and 1:3 Service complaints.DTH Operations installation and Service achieving the SLA greater than 95%.Leveraged tracking systems, surveys and reports to monitor and control performance.Led a project to stabilize performance & onboarded 23 partners across the state, resulting in the successful delivery objective by adding40K new customers.promoted to Assistant manager 2014.

Bangalore

Utilized problem solving skills to resolve complex customer inquiries efficiently of Toucan Customers across UKProvided telephone support related to networking and connectivity issuesWindows Support , TCP IP Configuration setupTroubleshooting with Ping test , Antivirus Installations, Windows open port scanningEnsuring security Setup update, Customer account management aligning technician visit to customer place for field service Delivery

Master Of Business Administration - Mba, Management Information Systems, General

Bachelor'S Degree, Electronics