Amith Makkuva Email & Phone Number

Eden Prairie, MN, US

- Oversee the development activities of ServiceNow products (ITSM, SPM, LSD)- Collaborate closely with product owners, design, support, and other development teams to deliver high-quality solutions- Engage with business stakeholders to collect requirements and design solutions that fulfill business needs- Supervise the daily operations of the development.

Armonk, New York, NY, US

• Spearheaded the management of major incidents, effectively launching the Major Incident process and initiating Project Management (PM) & Change Management (CM) processes when required.
• Ensured seamless communication and coordination with stakeholders during significant events.
• Orchestrated conference calls with Customer Service Managers, Technical Support teams, and third-party vendors, fostering collaboration and problem-solving.
• Enhanced customer experience by delivering top-notch services and efficiently resolving issues.
• Produced comprehensive reports that detailed findings and provided actionable recommendations.
• Conducted Root Cause Analysis (RCA) using proven Problem Management techniques such as the 5 Whys method and brainstorming sessions.

Bengaluru, Karnatka, IN

• Steer daily operations of NOC, vigilantly monitoring and evaluating the performance of significant events and incidents.
• Efficiently manage major incidents, ensuring swift resolutions and minimal disruption.
• Probe and resolve system issues, implementing effective solutions to minimize downtime.
• Offer strategic advice on the adoption of new hardware and software to maintain a cutting-edge IT infrastructure.
• Champion Knowledge Management initiatives, ensuring the upkeep of process documents and operational manuals.

Chennai-600102, Tamil Nadu, India., IN

• Contracted through Resource Square Solutions Pvt. Ltd to work for Accenture.
• As a Level 2 Network Support Engineer, I have been instrumental in designing and evaluating WAN and LAN connectivity technologies for a diverse range of customers located in the UK, France, Netherlands, and Belgium.
• I have been responsible for monitoring the operations of network hardware to ensure they are properly configured, thereby ensuring optimal network performance.
• I have successfully diagnosed and resolved complex network problems that involved a mix of hardware, software, power, and communications issues. My ability to identify and fix these problems has significantly reduced.
• I am committed to enhancing the user experience. I have achieved this through dedicated support, comprehensive training, effective troubleshooting, implementing improvements, and clear communication about system.

Seattle, WA, US

• Contracted through Stepstone India Pvt Ltd
• Mentored and Evaluated Junior Staff: I took the initiative to train junior personnel, ensuring they were well-versed in their departmental responsibilities. I also reviewed their work regularly to maintain high.
• Quality Reports and Corrective Actions: I was responsible for the timely completion of detailed quality reports. These reports not only highlighted deficiencies but also provided insightful recommendations for.
• Maximizing Output Quality: I played a crucial role in enhancing output quality. I approved production tests and specifications in advance, ensuring they met our stringent quality standards. Additionally, I communicated.

Master Of Business Administration (M.B.A.), Project Management

Personal Finance Mastery, Personal Finance

Bachelor Of Engineering - Be, Computer Science And Engineering