Relationship Officer
Current• Achieved exceptional results in managing complex relationships, partnerships, and engagement between internal and external stakeholders, resulting in improved business objectives and elevated client experience. Received recognition with the Deputy Commissioner Portfolio award for successful coordination of external engagements on the Modernising Business Registers program, including effective collaboration with software developers and engineers to deliver high-quality APIs.• Coordinated and facilitated successful consultations and engagements, including 27 meetings and 2 webinars, by hosting pre-meetings, pre-briefs, debriefs, and creating presentation packs, minutes, and outcomes. Fostered productive communication and collaboration between internal and external stakeholders, organised and conducted working groups, meetings, workshops, and one-on-one sessions.• Provided valuable strategic advice to stakeholders on complex issues, with a clear understanding of business objectives, challenges, and client expectations.• Proactively identified and addressed potential risks to stakeholder relationships and work programs.• Showcased project management and policy delivery skills, including research, analysis, summarisation, drafting, and review for executive stakeholders.• Skilled in Agile environments and IT systems, including JIRA, Confluence, and SharePoint, as well as security frameworks and practices in the digital ecosystem.• Demonstrated in-depth understanding of digital partnerships, software development lifecycle, and technical queries, leading to effective integration and resolution. Continuously evaluated and improved work processes, resulting in sustained improvement in stakeholder relationships and client satisfaction.• Currently studying API design and fundamentals of Google Cloud's Apigee API Platform, API security on Google Cloud's Apigee API platform, managing an Agile team, introduction certificate in Business Analysis, and IT Basic Fundamentals.
