Lead strategic account relationship development, establishing and building up C-level contacts, identifying and developing opportunities for clients. Selected Accomplishments:◼Maintain 24x7 Operations/Application SLA’s for up-time and performance◼Manage the IT Operations & Implementation Teams including onshore and offshore resources◼Ensure implementation teams are kept up to date on the status of key deliverable, risks, and possible delivery schedule changes◼Responsible for the monitoring, troubleshooting and performance of all Discovery-hosted systems◼Oversee the selection and establishment of strong business relationships with vendors that ensures consistent successful service levels with the most effective cost structures

Lead strategic account relationship development, establishing and building up C-level contacts, identifying and developing opportunities for clients. ◼Efficiently developed new relationships with superior vendors to decrease asset expenses by 12% for Wolters Kluwer globally◼Orchestrated and managed the day to day operations of $5MM digital asset portfolio ◼Successful process implementation of refreshing 15000 devices globally◼Managed scope, schedule and budget for successful delivery of NY Office Relocation project moving 500 people successfully◼Manage Relocation budget ($10MM) in collaboration functional leadership and relevant Finance/Accounting partners◼Oversee the selection and establishment of strong business relationships with vendors that ensures consistent successful service levels with the most effective cost structures◼Managed Data Center exit of three strategic data centers with more than 1500+ servers in US◼Managed successful cloud migration of 500+ application instances with no impact to business◼Built start-up implementation processes at Envera Health, growing scheduling by 100% in 6 months◼Successfully led the growth from a 50 to a 200-seat contact center in 3 locations at Envera Health

Led IT implementations and operations by establishing and implementing policies and procedures to comply with healthcare regulations for medial office and insurance management, such as HIPAA. Member of the Senior Management team responsiblie for the development and implementation of the company’s strategic business plans. Ensured customer satisfaction by working directly with key stakeholders and clients. Selected Accomplishments:◼Coordinated and oversaw EMR implementations/migrations in more than 100 provider offices◼Established implementation work processes in a startup environment which increased quality without decreased time-to-market from 9 months to 3 months◼Managed seamless relocation of all systems, network infrastructure and telecom to a new infrastructure, resulting in 30% savings◼Setup 24×7 proactive system monitoring which resulted in 60% decrease of downtime.◼Ensured monthly systems availability was at or above 99.5%◼Implemented Salesforce CRM application and reduced resolution times for customer-reported service issues/requests by 45% ◼Negotiated 20% savings on contract renewals for network infrastructure and telecom◼Instituted and managed Information Security Programs to formalize the firm's security policies and mitigate existing and new threats as they were discovered

Developed and executed strategic planning and tactical implementation of Evolent Technology Service Operations department. Established high-level objectives for the department and oversaw the cascading of those objectives to Directors and Associate Directors. Balanced short-term operational needs with long-term strategic goals of the company. Ensured operational strategies were in line with the organization’s goals including service quality initiatives with client and strategic partner management.Selected Accomplishments:◼Senior level interface between clients and Evolent Health. Ensured the highest level of customer relationship management and maintained an open line of communication with the client and internal customers◼Built and lead a team of 50 account executives, subject matter experts, and operational analysts to support end to end client implementation across 12 hospital systems◼Planned for future growth and capabilities (implemented salesforce CRM and call center) to ensure the ability to effectively manage more than 1 million lives in 3 years◼Ensured monthly system availability was at or above 99%◼Created operational real-time dashboards based on data analytics◼Established and managed a Business Continuity Plan which includes routinely tested disaster recovery plans across data centers

Leadership and execution of best practices and innovative techniques for speed-to-market, efficiency, and effective delivery. Led the business case, planning and implementation of a Project Management Office (PMO) at CAQH. Served as the technology investment expert, focusing on defining, planning, and delivering technology strategic objectives, key performance objectives, project management methods, and resource management solutions.◼Developed strategic PMO plan and managed tactical implementation◼Established and administered technology project portfolio roadmap that align with business goals and objectives◼Worked closely with business to identify and prioritize platform infrastructure upgrades and drive the implementation of EFT solutions. Increased customer base by 9%◼Led successful implementations of provider credentialing solutions. Improved customer satisfaction by 91%◼Hired and mentored 15 technology team members to effectively implement project methodologies

Directed all phases of programs from inception through completion, resulting in significant gains in quality, cost, and customer satisfaction. Realized high value gains in $50M spend. Developed, documented, and implemented processes targeting ongoing procedure enhancements while servicing Anthem customers nationwide. Cultivated and maintained a positive rapport with C-level executives, project teams, and customers. ◼Coached and motivated more than 100 internationally deployed team members to drive projects to a successful conclusion◼Successful implementation of $50M programs ◼Championed the regeneration of projects previously halted, carrying through to successful testing and implementation stages◼Demonstrated outstanding leadership and superb project management skills, consistently scoring 90% or greater on customer satisfaction ◼Reduced labor cost by over 50% by initiating and planning outsourcing of QA resources and implementing an offshore development team in India◼Increased efficiency by 50% through change release cycles and established development practices and entire software development lifecycle◼Led a smooth transition of taking an ad-hoc startup team in a dysfunctional environment and transformed it into a cohesive, aligned IT program organization with improved morale under leadership◼Successfully managed multiple vendors of 50+ team sizes simultaneously ◼Reduced production deployment issues by 90% by establishing release management processes