Amit Jagdeo Email & Phone Number

Chaguanas Borough Corporation, Trinidad And Tobago

Trinidad And Tobago

Trinidad And Tobago

As an IT Technician, I worked closely with the IT Manager to maintain and support the hotel’s ICT infrastructure. In this role, I provided prompt helpdesk support, swiftly troubleshooting technical issues across departments to minimize downtime and ensure efficient resolutions. I developed expertise in PBX systems, managing both analog and IP setups to ensure seamless communication across a 243-room property. Gaining hands-on experience with essential hospitality systems—such as OPERA PMS, MICROS, IFC8, and Safe Programming allowed me to support front-office and guest services comprehensively.In addition, I took on WiFi management responsibilities, optimizing network connectivity for high-density guest usage. This foundational experience equipped me with vital skills in network management, system maintenance, and cross-departmental IT support, all of which prepared me for my next step: independently overseeing IT operations from 2020 to 2022, where I assumed full responsibility for Radisson’s IT functions.

Trinidad And Tobago

Delivered 100% of projects on schedule, a track record that significantly boosted client retention by 25% and laid the groundwork for enduring partnerships. By implementing streamlined budget tracking systems, I reduced project costs by 15%—amounting to a savings of approximately $45,000—all while upholding quality standards. Additionally, I established proactive communication channels, leading to a 20% improvement in client satisfaction scores through regular updates and transparent project progress, strengthening trust and client confidence

Trinidad And Tobago

Managed the end-to-end setup, maintenance, and optimization of network infrastructure to guarantee reliable, high-speed connectivity across critical operations. Spearheaded data center initiatives, focusing on scalable architectures, consistent uptime, and peak operational efficiency—ensuring seamless support for growing demands. Directed comprehensive IT administration and network management, handling system updates, rapid troubleshooting, and robust multi-platform integration to maintain uninterrupted functionality. Conducted in-depth technical training sessions, crafting tailored educational programs that elevated team skill levels and aligned with industry best practices. Additionally, led the implementation of advanced access control systems and security protocols, establishing fortified, compliant environments across all IT assets and safeguarding infrastructure integrity.

Trinidad And Tobago

Delivered comprehensive help desk support, swiftly resolving technical issues to uphold high user satisfaction and system reliability. Managed network and client systems, overseeing user accounts, permissions, and network troubleshooting to ensure secure, uninterrupted access across all levels. Strategically designed and executed multi-channel marketing campaigns, including targeted email blasts, engaging social media content, and impactful print materials, significantly enhancing brand visibility and audience engagement. Established and enforced rigorous safety protocols and compliance standards, fostering a secure, regulation-compliant environment. Additionally, spearheaded the deployment of iCloud infrastructure, optimizing data storage, accessibility, and security streamlining operational efficiency across the organization.

Trinidad And Tobago

As a Part-time Graphic Designer and Email Marketing HTML Developer, I created visually impactful designs across digital and print media, reinforcing brand identity on multiple fronts. I developed and coded responsive HTML email templates for varied marketing campaigns, significantly elevating engagement rates and ensuring a seamless user experience on any device. By collaborating closely with cross-functional teams, I aligned visual assets with brand standards and campaign objectives, fostering cohesive and targeted messaging. Proficient in Adobe Creative Suite, I produced eye-catching graphics for social media, web, and email marketing, driving customer engagement and amplifying brand visibility.

Bsc. (Hons) In Business Computing From London Metropolitan, Information Technology Project Management, A

International Advanced Diploma In Computer Studies, Information Technology Project Management

International Diploma In Computer Studies, Information Technology

Currently Pursuing Various Online Courses On Schneider Electric'S University., Centralized Monitoring Infrastructure