Amit Roy Email & Phone Number

New York, Ny, Us

Currently working as a Business Analyst in the CCB (Consumer Community Banking) Group• Responsible for partnering with Product Owner to create, refine and maintain healthy backlog of user stories for the consumer teams by gathering user requirements/feedback from Product Owner and Tech Leads to develop micro front end application for retail and credit card customer account services.• Understanding system behavior (business logic and end-to-end data flow), reducing defects /requirement gaps• Providing crisp acceptance criteria on Customer Contact History analytics User story cards.• Managing product backlog (using Jira, Confluence) and partnering with scrum master on sequencing stories for sprints.

Stamford, Connecticut, Us

Worked as Business Analyst on Mobile 1.0 in the Wireless Technology Group for the OSS/BSS (telecommunication billing) system projects in delivering better customer service on their mobile devices.• Understanding project requirements and delivering design tickets and converting them in story tickets on Jira tool by using the Agile methodology.• Working with the Charter’s WTG and Arterra Mobility SA’s and IT’s to identify impact to different systems as per business requirements and wireframe and that the post conditions and Acceptance Criteria is properly captured and groomed to be accepted for development.• Ability to understand and articulate project needs and ask questions to understand impacts to different systems when enhancing billing system.• Working on Operational Enhancements projects to address all defects, pending issues/fallouts and provide backlog of groomed stories with identified fixes.• In addition, also performing Defect Manager role which includes making sure defects are opened on time and parties involved addressing the issue in consultation with BA, SA as well as IT/WTG/Arterra QA team. Validating defects with QA as it deploys in all lower environments as well as in production. Scheduled regular defect management call to get an update on existing and new defects and sending out defect status report at the end of the day to teams and leadership.

Chicago, Il, Us

Worked on WebApp application as part of Gemini project as a Product Owner Delegate to help develop MeliagePlus on mobile app. • Understanding in managing the mobile app feature backlog and supporting the product owner in defining the roadmap, balance the day-to-day duties of story writing using Microsoft TFS (Team Foundation Server) tool and problem-solving, user story grooming while maintaining focus on the larger product vision.• Also working on RMS (Revenue Management System) tool in understanding the business requirements and decomposing them into technical requirements as well as setting up sessions in identifying issues, gaps with the front end and back-end developers and then setting targets with the help of scrum master to deliver functionalities in sprints.

Dallas, Tx, Us

Participated on the team rolling out AgileCraft tool to support the adoption of SAFe/Agile development methodology to support improved-speed to market. Worked as a Lead Product Owner Delegate (POD) on UBM (User Experience Approval Business Manager) Savvion (a BPM tool) process flow using Agile methodology and collaborating with the Development team.• Using Product Lifecyle Management and Jira tool delivered user stories for enhancement and new functionalities on U-verse (IPTV & HS-Internet bundle) and Mobility pricing requests.• Managed user story scheduled on three-week sprints using IBM Product Lifecycle Management and Jira• Managed and reported on defects using IBM Defect Management tool.• Communicated issues and documented progress of the project to provide visibility to leadership.Worked as a Product Owner Delegate (POD) on Sales Portal Project including retiring Oracle platform based MyInfoCenter. Instrumental in establishment of a new web site using Liferay (open source software) that saved the company almost $2 million on licensing fee and support cost.• Using Agile approach delivered requirements for a replacement website that is easier to maintain by the client team.• Provided functionality to improve quality and speed for client to update content.• Provided workflow functionality on creating ticket to request for rapid fixes in Sales Ordering application and reduced dependency on quarterly releases.• Minimized disruption for ongoing updates to 25,000 sales staff around the globe.• Provided functionality on easy access to company’s intranet directories and Sales tools.• Provided access to ROME (Revenue & Opportunity Management Env) for customer data and statistical data for BMG (Business Market Group).

Dallas, Tx, Us

Requirement Engineering (IT Unified Process role) for the PRISM (Primary Repository for Information System Management) application. Responsibilities include: • Created clear and concise System Requirements, Non-Functional Requirements, Glossary, Requirement Traceability Matrix during SDLC for Design, Development and QC teams.• Met expectations on all timeline deliverables in a fast-paced complex environment by working with PMO, clients and developers to document, review and clarify business requirements.• Collaborated effectively with stakeholders in identifying and understanding issues and opportunities by articulating the needs associated with key problems to resolve or opportunity to be realized.• Analyzed business requirements by identifying objectives and working with project team to help determine the PRISM solution.• Conducted reviews/walk-through with clients, designers, developers and testers to review deliverables and answer questions/concerns. • Generated report using Clear Quest, Quality Center to publish test results to leadership during AT, IST and UAT testing phase.• Used IBM WebSphere Business Modeler for modeling business process to write better requirements and explain new process by allowing users to visualize and identify bottleneck and inefficiencies in the processes.• Developed in depth knowledge in using IBM Rational Requisite Pro to document functional requirement, traceability matrix, reports.• Demonstrated proposed functionality, process flow to client by presenting high fidelity screen simulation using iRise simulator. • 3 + Years of experience in managing Web Content including creating/updating html code, developing content items and taxonomy pages using enterprise level IBM Web Content Management (WCM) system• Managed syndication of content change in Production and Pre-production environments as well as communicating content/taxonomy/announcements to leadership

Dallas, Tx, Us

Focused on management of flow through improvements within the company’s U-Verse Workflow Operation Center (WOC).• Managed specific focus on IP Activation ordering workflow steps.• Identified order flow issues via U-Verse Provisioning knowledge.• Quantified order flow impacting defects to improve the flow-through metrics.• Drove cost savings and subscriber growth on U-verse platform by demonstrating strong communication skills to partner.

Dallas, Tx, Us

Translated Business requirements into System requirements for Desktop Call Center Transformation Program (CCTP). System requirements include CCHL (Customer Contact History Log). Re engineered Account Maintenance section, Account Accessed section and system requirements for CCTP application. Wrote technical requirements for CCTP:• Requirements include CCHL phase II, CCHL for Logging Market Segment, CCHL Usage Report, CCHL for Cingular iWOW Ordering, and CCHL Enhancement. Received 100% audit score.• Managed CCHL Enhanced and Expand requirements by interfacing with middleware systems like EASE, SORD, BOSS, SBC Online, Automated Outbound and IVR and obtained 100% audit score • Delivered CCHL Usage Report (SMW) using Express process and received 100% audit score.• Wrote Test Plans/Detail Test Conditions using Mercury Quality Center Test Director.• Performed System Integration, Acceptance, Regression, and Certification testing on systems.• Verified the integrity of the data and scripting using SQL tools like TOAD, and MS Access.• Wrote Test Cases (DTC) or designed process as well as Business Use Cases for Desktop-CCTP.• Generated Test Reports using MS-Access as well as Mercury Quality Center. • Documented the process flow diagrams using Visio, MS Project.

Us

 Utilized business and technical tools like CRA, HMDA (set of loan compliance program) to develop business, financial and system requirements Built productive working relationship with colleagues, clients, and vendors. Attended weekly meetings with technical staff to identify, analyze and resolve application issues.

 Acted as a liaison between business clients and the development team to ensure timely technical solutions and satisfy business requirements. Promoted to oversee product quality and facilitate work between programmers in Bangladesh and United States. Position entailed communicating company goals and product requirements to overseas programmers, compiling and organizing reports, tracking problems, and maintaining data integrity  Saved valuable time in product development by bridging communication gap with remote staff. Reported weekly to the Program Manager on Systems project status.

Us

  Responsibilities included installing and implementing CRAwiz and HMDA software, importing and editing data and analyzing and mapping demographics-lending data and deposits.  Successfully resolved 250-300 user inquiries per month through superior product knowledge and excellent time management and organizational skills. Initiated proactive improvements to products and processes by documenting each problem in internal Knowledge Base software, creating layers of support services based on difficulty level and recommending additional training for clients on an as-needed basis.  Improved training methodologies through experience gained via direct client contact; created a customer manual that listed all functionalities of address geo-coding pertaining to federal rules and regulations.

Irvine, Ca, Us

 Responsibilities included resolving hardware and software problems, assisting with installations, referring customers to outside sources of information, maintaining and processing paperwork for shipment of parts.

Master, Mba With Mis Concentration

Ba, Business & Economics