• Responsible for new product development: As a Product Development Manager, led the development of several new products from ideation to launch, including conducting market research, identifying customer needs, developing product specifications, collaborating with cross-functional teams, and coordinating with external vendors.• Strategic planning: Developed and implemented strategic plans for product development and IT management, aligning with the company's business goals and objectives. Created roadmaps for new product development, IT infrastructure, and process optimization to enhance operational efficiency, reduce costs, and improve customer experience.• Process optimization: Identified process inefficiencies and implemented process improvements resulting in cost savings and efficiency gains.• Helped maintain project documentations: Managed project documentation, including project plans, requirements documents, and design specifications. Ensured that all project documents were up-to-date, accurate, and accessible to relevant stakeholders.

• Managed the implementation of IT solutions for healthcare projects, coordinating with government organizations and ensuring compliance with regulations.• Conducted customer research to identify pain points and developed IT solutions to improve user experience, resulting in a 25% increase in customer satisfaction.