Develop strong partnerships with engineering and product management leaders to drive focus on strategic and tactical program objectives.Drive teams and individuals in planning and executing roadmaps, releases, and work backlogs.Lead efforts to identify risks, resolve key project conflicts and establish appropriate resolution paths.Develop realistic Project Plans, schedule and track Team’s progress in meeting, milestones and deliverables.Own the project schedule, regularly maintain/update as necessary to meet changing needs and requirements.Participate in scrum meeting as a Scrum Master to conduct sprint rituals – Sprint Grooming, Sprint Planning and Sprint Retro.Facilitate team meetings (Issue meeting agendas, timely meeting minutes and action items) in partnership with the client teams for decision-making, issues resolution, risk mitigation and team engagement.Follow-up with action owners on open actions to drive to current schedule.Escalate unexpected events impacting project schedule, budget & resources to management.Keep project team well-informed, effectively communicating current status and changes (also facilitate and ensure communications to extended team members).Provide regular project updates to management on project status including risk mitigation plan.

ResponsibilitiesTranslate product requirements into product concepts and briefs.Work on wireframes along with UI/UX team from wireframes to visual design and hands-on experience with FIGMA/Zeplin.Liaise with front-end development team and the backend development team to ensure correct implementation and smooth development.Ensure core platforms / business rule engines/ channel APIs are created/ available on Production to facilitate new integrations.Working knowledge of JIRA/ Confluence where the various sign-offs on documentation happens.Work closely with partners/ internal tech teams to manage Sprint, Product Release and launches on regular intervals.Fulfil scrum duties of a Product Manager as needed, including conducting Sprint Planning/Reviewing meetings, and maintaining the Product Backlog.Work closely with Growth Team to understand product use cases, customer journeys and business applicability etc. for new product/feature designs and launch.Track, analyse and improve the user journeys for enhanced and seamless customer experience with minimum drop-offs.Implementing strategies such as improving Core Web Vitals for increasing site traffic through organic & paid search.listings Plan, execute, and measure experiments and conversion tests.Have complete ownership of Airtel Blogs from operations, growth and measurement.Ensure timely internal and external reporting on the key metrics around user journeys and product pipeline on a pre-defined cadence

Translate product requirements into product concepts and briefs.Understand user behavior on the website using analytics tools like Google Analytics, Lead Tracking Systems etc. and accordingly devise personalized user journeysOwnership of UI UX across Digital Assets in terms of User research, segmentation & user groups, personas, User Journeys, Task Profiles, Scenarios, User Testing, Mobile first Design strategy & practices etc.To work on wireframes along with UX team from wireframes to visual design. To liaise with front-end development team and the backend development team to ensure correct implementation and smooth development, Will brief the QA team on finished product knowing the initial product requirements Plan, execute, and measure experiments and conversion tests through Adobe T&T.

Review various aspects of Payment gateway like services, operations, etc. Drive and execute scope for Payment gateway implementation Coordinate with Technology team and execute successful PG integration.Regularly analyze rules and scores, hence optimize Risk management. Analyze trends of frauds in the online First step resolution and End to end charge back processing.Responsible for Project Management, Change Management and share impact post changes.

Black Belt for Process management, Process mapping, Process documentation, Value Stream Mapping, Process improvement.Meeting with CFT (Cross Functional Team) for ‘AS IS’ process and expectation setting.Process correction by implementing National Best Practice & CRs.Reduce variation between the processes by applying process variation methodology and design new process and methods to sustain the change.

•Single Point of Contact in Quality team for any new development or change in the existing application.•Requirement gathering from business for new development.•Coordinate with programmers, service providers, and clients during the development, implementation and testing of the systems.•Support & help trouble-shoot delivered work during project and post-project.•Knowledge Management SPOC for pan india.

•Coding the web based applications using the Microsoft Technology.•Debugging the developed as well as the legacy systems.•Implementing the developed website onto the live servers etc.•Maintaining the applications by taking regular backups and modifying the code as and when the client raises the change request.

Worked as part of IT Application Development Team.Maintained the intranet site of the company and implemented various new change requests according to business requirements.Operational Responsibility of Application Team in terms of:Deliverables within SLAsBuilding logic and programming in VB, C# and SQL

Operational Responsibilities in terms of- Development of a CRM for capturing the Customer Information, Programming done using Visual Basic & SQL.