Responsibilities at PAR Punchh as Director of Product Management: 1. Product Vision and Strategy: - Develop and own the long-term product vision to drive success and profitability. - Craft product strategies focusing on innovation, differentiation, and value delivery to customers. - Define and execute winning collaboration models with other product areas and GTM teams to deliver a better customer experience2. Leadership and Team Management: - Lead and mentor a dynamic team of product managers, fostering excellence and motivation. - Cultivate a collaborative, innovative, and accountable environment within the team.3. Cross-Functional Collaboration and Stakeholder Management - Engage with customers during pre-sales and post-sales implementations to ensure product will help them reach their desired business outcomes4. Empower teams to drive ROI/ROIP based Product Lifecycle Management leveraging Agile: - Establish key milestones, KPIs, and timelines to track progress and adapt strategies based on market dynamics. - Manage resource allocation, budget oversight, and prioritization of product features for meaningful impact.5. Data-Driven Decision Making: - Leverage data analytics and customer insights to make informed decisions that drive performance improvements. - Enable teams to monitor product performance metrics to ensure customer satisfaction and business objectives are met.6. Strategic Product Innovation: - Identify and drive new product innovations that align with business growth strategies. - Explore new business models, partnerships, and technologies to fuel product innovation and differentiation.#ProductStrategy #Partnerships #Agile #Scrum #KPIs #ProductDevelopment #BusinessGrowth

Was responsible for driving and managing an integration platform as a product, Webhooks and building APIs for third-party integration. My responsibilities at Punchh include managing Partner relationships, Managing stakeholders, identifying product roadmap as per market fit, and ensuring timely delivery of committed deliverables. Collaborated with various teams and enabled GTM and support for various products launched to support Product Goals esp. around integrations. #Integration #API #PartnerManagement #Collaboration #ProductDevelopment #CustomerCommitments #Engagement #KPI #SuccessMetrices #ROI #stakeholdermanagement

As Senior PM at Punchh, my responsibilities include:1. Developing and executing the product vision, strategy, and roadmap.2. Coordinating collaboration among teams for seamless product delivery.3. Engaging and influencing key stakeholders to align product goals with business objectives.4. Defining product requirements and managing development timelines.5. Using data analytics to optimize the product lifecycle.6. Understanding customer needs and advocating for customer-centric solutions.7. Identifying opportunities for innovation and product differentiation.

Product Manager Responsibilities at Punchh:1. Developing and executing the product integration roadmap in line with company strategy and customer needs.2. Collaborating with various teams to ensure successful product delivery and stakeholder alignment.3. Translating business requirements into product specifications, prioritizing the product backlog, and participating in agile ceremonies.4. Gathering and analyzing customer feedback, defining user personas, and guiding product development.5. Collaborating with marketing and sales teams to create effective go-to-market strategies and ensure successful product launches.6. Using data and analytics to measure product performance and drive continuous improvement.7. Managing the product lifecycle from concept to launch, and post-launch monitoring and optimization.8. Identifying potential product issues, developing innovative solutions, and staying informed about industry trends and technologies for product enhancements.

- Craft, maintain, and execute an inspiring product roadmap, charting the course for new products, enhancements, and the product life-cycle in the near and long term.- Uncover and communicate compelling insights from key performance indicators (KPIs) to stakeholders, while pinpointing opportunities for exciting new product features.- Delve into feature comparison and competitive analysis to elevate our product offering through impressive enhancements.- Collaborate with management and key contributors to assess and prioritize opportunities, shaping a robust product strategy that captivates.- Establish criteria and mechanisms to measure the success of each feature delivery, fueling future enhancements and releases with our triumphs.- Oversee product development sprints, release plans, and project schedules with finesse and precision.- Infuse expertise into eCommerce products, functions, and third-party services, illuminating the path forward for our business.- Navigate prioritization processes, including new requests, and orchestrate engaging scoping sessions.- Partner with technology to orchestrate cutting-edge strategies that align technology with market needs and opportunities.- Ensure seamless configuration and availability of all test environments for each release/project in collaboration with IT.- Keep a keen eye on emerging technologies, providing strategic recommendations to management on their potential impact on our business.- Embrace the pivotal role of product owner, fostering collaboration across business units to achieve our shared vision for success.

Responsibilities at Hurix as Product Owner:- Overseeing comprehensive feature development and managing change requests for products within the product development group.- Conducting assessments of market competition by comparing the company's products to those of competitors.- Providing recommendations regarding the nature and scope of current and future product lines by reviewing product specifications and requirements.- Ensuring that the field force remained informed of new developments related to the company's or competitors' products by reviewing product data.- Serving as the Product Owner for all product development-related inquiries and collaborating with various cross-functional teams to maintain workflow continuity and address any product queries.- Drafting user stories/use cases, creating mockups/wireframes, and maintaining the product backlog, with features prioritized accordingly as part of the Scrum Charter.- Facilitating daily stand-up meetings where daily tasks and any technical challenges were outlined, contributing to the maintenance of productivity in every sprint and the streamlining of the development process as part of Agile.- Ensuring that, following each sprint, a release to the production/live environment was executed to validate and verify relevant features with the Development and Quality Control teams, thus facilitating progress towards the final build release.- Conducting periodic reviews of the existing product to enhance its quality.

- Swiftly address customer technical issues regarding hardware, software, and networking through various channels such as e-mail, chat, online, social media, and phone.- Provide expert assistance in diagnosing problems and delivering effective solutions for technical service or care issues.- Utilize advanced troubleshooting techniques and tools to identify and address defective products, following the prescribed guidelines for issuing service calls and contacts.- Offer valuable advice and education to customers within established procedural guidelines, ensuring comprehensive resolution to their technical or service inquiries.- Identify, research, and provide innovative input on unique or recurring customer problems.- Stay up to date on Dell’s product line, as well as current industry products and technologies.- Prioritize delivering an exceptional customer experience in line with Dell's high standards.- Vigilantly monitor and track issues to guarantee accurate resolution.- Actively engage in revenue generation activities with existing Dell customers.- Review and disseminate relevant cross-functional information.- Promptly escalate more complex customer technical issues to senior level support.

- Specialized in providing cutting-edge data and networking solutions for enterprise businesses.- Represented a dynamic team of 18 individuals in assistance to the Team Manager for high productivity.- Consistently exceed service level agreements, delivering prompt and high-quality support through various channels.- Worked with a collaborative approach which fostered motivation within the team as a culture dedicated to achieving shared objectives and consistently delivering exceptional results.- Prioritize innovation and process improvement, committed to elevating our quality scores and fostering a culture of continuous self-development and skill enhancement.-Improve skill level through Self-development via different corporate training programs