Amit Kumar Singh Email & Phone Number

Hyderabad, Tg, In

Austin, Texas, Us

Driving the IT transformation journey of CDK from legacy operating model and technology to Cloud based Infrastructure and a Service Delivery based Operating Model. The journey involved driving major changes and projects, the most interesting one being "Back to Basics" to fix fundamental issues with the operations before we onboard the transformation bus.Significant functions built in India :- Cloud CoE- SRE team- DevOps team- Service Delivery team- Infrastructure Operations- Transforming the NOC/Command Center to provide better customer experience- Observability and CyclOps team- PMO- IT-FinOps- ServiceDesk for unified end-user experience..and the journey goes on .. many more to still be worked upon !!

Palo Alto, Ca, Us

I was accountable for framing architectural decisions, providing leadership & direction in areas of technology & product development. Significantly contributed towards promoting strong culture of standard Project Management processes & excellent service delivery as per standards/SLAs. Closely monitored existing infrastructure, overseeing preventative maintenance & backup as well as performed other regular support activities to ensure effectiveness. I was responsible for leading SaaS Operations team for VMware Pulse IOT Center✔Successfully setup a dedicated Private cloud for India center R&D requirements; established the Colocation Data center in Bangalore and Singapore to cater to lab requirement for all R&D offices in India and serve as a secondary lab for the R&D offices in China✔Stellar role in enhancement of performance and activities of TechOps team for APAC region by engagement satisfaction scores✔Participated in external “Meet & Greet” customer facing events such as VMworld, vForum, Partner Connect & Campus Connect & delivered presentations at vForum India ✔Championed various cost-effective initiatives in the IT operations as renegotiation of colocation data center contracts, revision of policies etc, resulting in substantial cost savings, in CapEx & OpEx✔Steered end-to-end mgmt. of IT operations (labs, datacenters, desktops, network, Project Management) to support R&D across multiple offices✔Stellar role in IT infrastructure takeover and integration into VMW infrastructure for various Mergers & Acquisitions; drove procurement initiatives for IT expenses (CapEx and OpEx) for Operations to be managed within approved budget✔Extended support to VMware internal Cloud Infrastructure (OneCloud) & appreciated for excellent Customer Service; involved in setting up up new group within TechOps team✔Awarded with CIO award for excellence in Customer support & Service awards for team twice

Palo Alto, Ca, Us

Interact with peer IT organizations and across towers to deliver end to end technology solutions to the business, that are as per regional and global standards and framework.Specialties: IT Operations, Data Centers, ITIL, Policies and Procedures, Vendor interaction and negotiationsBusiness Acumen: Fully understand the business line’s structure, including dependencies and interactions with other peer groups across the organization. Relate technical and financial services industry knowledge to the stated corporate strategic directionCustomer Service: Monitor customer service trends and works collaboratively with infrastructure services providers to create solutions which add long-term value to the businessTechnical Expertise: Provide consultative leadership and technical expertise as an infrastructure SME to the business and other IT organizations at the regional and global levelService Delivery: Work with the Business to obtain a clear understanding of the internal / external customer requirements. Interact with peer IT organizations and across towers to deliver end to end technology solutions to the business that are within the global architecture, framework and standardsNegotiation/Influencing: Negotiate the alignment of infrastructure resources (within and outside own operations) for completion of deliverables and problem resolutionProject / Vendor Management:Direct resources and manage vendors in the delivery of infrastructure servicesFinancial Planning & Control: Working cross functionally, advocate transparency in financial planning and cost allocations for infrastructure service delivery and support. Work collaboratively with IT peers, business and finance to prepare budget and track against actuals.Strategic Management: Participate in creation of cross-discipline strategy that aligns business priorities with infrastructure services of multiple service providers. Review and redefine short and long term goals, based on changing business paradigms

Palo Alto, Ca, Us

Was responsible for maintaining and supporting the entire IT infrastructure for the off-site development center in Hyderabad for a HealthCare product, that the company was marketing from the head office in Glassgow, UK.

Sai Microsystems is the flagship company for the Sai group of companies, which also included JB Saisoft Ltd, ElNet-3L, The NetUniv. During the 5+ years of working with Sai Group of companies i took over multiple roles which included desktop support, server and network engineer, lab administrator, lab instructor, Technical Marketing, Linux training faculty etc. This job was a great learning experience.

Master Of Business Administration (Mba), Information Systems

B.Sc, Maths, Physics, Chemistry

High School