Regularly coordinate with clients to understand their business needs and challenges.Solve client queries effectively to contribute to their overall business development.Collect client data, perform analysis, and collaborate with domain experts to formulate optimal solutions.Prepare and present comprehensive reports on the final output, ensuring clarity and strategic insights.Provide expert consultation and assistance to clients through proactive engagement and strategic planning.Actively participate in client strategic planning sessions to align business goals.Ensure that client queries are promptly addressed with the assistance of domain experts.Ensure that all aspects of the scope of work are completed within specified timelines.Collaborate with the team to implement modules and programs based on the required strategies.

• Led 50+ Direct and Indirect reports, steering organizational operations.• Developed and managed Data Analytics for continuous monitoring across multiple departments.• Successfully supported NABL audit operations, ensuring compliance.• Implemented a streamlined process protocol, boosting productivity by 20% and resolving task conflicts.• Assessed business needs, setting new operational goals for the department.• Revitalized organizational focus on customer service and continuous improvement.• Initiated HR policy development from scratch.• Introduced KPI and strategy development software, PRESTO, enhancing organizational efficiency.• Oversaw the development of new processes, increasing team efficiency by 20%.• Established cross-department communication structure, boosting efficiency by 25%.• Restructured pricing policies after market assessment, addressing gaps in costing and MRP rates.• Restored team focus on core mission, values, and long-range objectives.• Collaborated with the Chairperson on developing sound business strategies aligned with short and long-term goals.• Drove change initiatives (Clarity, Confidence, Courage, Compassion, Connection) to foster an inventive and collaborative workculture.• Provided guidance to the Marketing team on program design, marketing, and promotion.• Collaborated on effective hiring, training, and compensation plans for a well-trained, quality, and engaged workforce.

• Developed and oversaw the implementation of Data Analytics initiatives for APAC Partner excellence programs and the SalesTeam.• Examined contractual agreements, concentrating on the effective management of Key Performance Indicators (KPIs) anddeliverables specific to Channel Partners.• Executed the deployment of KPIs and facilitated seamless information transfer to regional service operations teams, ensuringService Level Agreement (SLA) sustainability.• Instituted and supervised monthly cadence calls, fostering collaboration with both internal and external stakeholders to optimizeregional and global metrics, along with KPIs.• Effectively initiated the incorporation of six countries into the Partner Community within a 10-month span, providingcomprehensive training and ongoing post-training support.• Administered the complete lifecycle management of SFDC and Partner Community users, delivering innovative technologicalsolutions.• Played a pivotal role in scrutinizing service agreements for Channel Partners, ensuring strict adherence to KPIs and the sustainablecompliance of SLAs.• Established a structured framework for monthly cadence calls, maintaining close collaboration with internal and externalstakeholders to refine regional and global metrics and KPIs.• Successfully achieved the goal of integrating six countries into the Partner Community within a 10-month timeline, addressingtraining requirements and delivering continuous support.• Effectively managed the lifecycle of SFDC and Partner Community users, providing cutting-edge technological solutions.

• Spearheaded the development of strategic data for the Sales Team across India, South Asia, and SEA.• Led the Data Management team in enhancing Master Data management processes, aligning dealer data, and optimizing thetimeline for discount and rebate issuance.• Managed diverse responsibilities as a Regional Master Data Specialist, handling tasks such as price lists, assortment, registrations,schemes, and discounts across India and APAC (excluding China).• Documented schemes, sales policies, and other commercial conditions.• Coordinated with the global team in the Netherlands to determine price hikes in the APAC region.• Contributed to the customer segmentation project team through data analysis, evaluating sales figures, Share of Wallet (SOW),and establishing segments and rebate models accordingly.• Successfully achieved onboarding and training targets with the Global (Core) team for SFDC Implementation.• Functioned as the Export Coordinator, overseeing International Order Management and reducing the average export timeline by8 days, earning the LEAN Expert Certification from Bayer Technology Services.• Received recognition from the Marketing Head for the implementation of the customer segment in the discounting process.• Led training sessions in EQMS, a Complaint management tool of Nunhems, spanning APAC, multiple countries in EMEA, andAustralia.• Engaged in the preparation and sharing of demand plans for exports with the Sales Team, covering South East Asia, China, SouthKorea, Bangladesh, Pakistan, and Sri Lanka, facilitating production planning based on long-term strategies and logistics.

• Headed a team consisting of 4 Supervisors and 20 Packers, overseeing both domestic and industrial operations.• Achieved heightened levels of customer-centricity in domestic operations within the branch.• Acted as the Single Point of Contact (SPOC) for coordinating move processes with shippers or agents, ensuring seamless executionfrom pre-dispatch/pre-arrival to dispatch/delivery.• Furnished timely updates to the Team Leader/Head SD, maintaining organized documentation in adherence to provided checklists.• Managed billing processes in alignment with agreements with the shipper.

•Working with Client Access Team as a part of Global Corporate and Commercial Banking Client Services.•Managing company products BA Direct, Express BACS Cashpro Online for maintenance of Company ID of corporate customers, enabling specific services for specific accounts. •Handling team data for everyday productivity, attendance for the sub-process and uploading them on Dashboard on a daily basis.•Preparing monthly productivity report of all 55 Associates in the process for all the products being handled.•Conducting mandatory trainings of the team members and managing the allocation in Express BACS. •Promoting a learning environment and ensuring that all the associates work for projects following Lean practices leading to significant reduction in errors and enhancement of productivity.•Attending the calls with Line of Business (US partners) for latest updates in the process across the products and cascading the same to other associates, helping them to understand the updates.