Amit Kumar Dey Email & Phone Number

India

• Established an AI Center of Excellence, driving enterprise-wide AI strategy and delivering business value through innovative solutions across the business line operations • Led the design, development, and optimization of AI & GenAI platforms, enabling 150+ enterprise wide AI use cases, with a focus on governance, risk mitigation, and operational efficiency. • Designed and deployed Responsible AI frameworks ensuring compliance with industry standards and ethical AI usage across business applications. • Leveraged Generative AI to boost customer engagement, driving a 25% revenue increase. Led a team of 50+ experts to deliver scalable AI models and personalized solutions.

Hyderabad, Telangana, India

• Built a strong Centre of Excellence (COE) Team for Emerging Technology Business Unit, focusing on RPA, Intelligent Automation, Pega, and Data Science.• Led the Product engineering team for AI-based Chatbot Platform called Service NXT and Conversational Analytics reporting Product called Signal.AI.• Achieved ARR targets of $12M+ through strategic account management, upsell/cross-sell strategies, and identifying client needs.

India

• Bringing about change in work practices and procedures, I drove efforts for delivering profitable business growth and P&L impact, productivity & efficiency improvement and taking corrective actions around budget, scheduling, risk, scope and quality of projects and programs impacting multiple geographies• Steered efforts for implementing Best Practices of Process Mining and Discovery Practices for Global Clients using Cellonis• Spearheaded AI based ITSM Chatbot Platform called Service NXT, having interface with other social engineering web chat services like WhatsApp, Facebook Messenger, etc.; provided operational support for design and roll-out of key technology initiatives• Headed Implementation Team of Conversational Analytics Product called Signal.AI solution across clients• Formulated the scaling strategy and forecasting sales and demand pipeline for year ahead• Led Resource Learning Strategy for Automation Centre of Excellence aimed at empowering people to deliver their best

Pune

• Managed $15M+ ARR Automation solution proposals from POC to implementation, driving enterprise efficiency.• Led Infosys NIA AI adoption for 20+ global clients, achieving efficiency gains with a 6–8-month payback period.

Pune

• Responsible for managing the Infosys Assitedge Smart User Interface product throughout the product lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with senior managers to deliver winning products. • Managing Project Life Cycle viz. preparing complete project plan with accountability of defining scope, budgeting, setting timelines, analyzing requirements, prioritizing tasks, identifying dependencies, evaluating risks & issues and acquired release approvals• Implementing project plans within preset budgets and deadlines; reporting on project status to business and IT stakeholders and monitoring project progress and outstanding issues • Performing on-site and offsite tasks within a project scoping document, including the design, specification, management of resources and integration of software products

Pune

• Planning and organizing the project activities including determining resource requirements• Manages day-to-day operational aspects of a project and scope• Responsible for deployment of ITIL framework (ITIL processes)• Project status reporting and forecasting• Assuring compliance with the organization's project management guidelines• Leading the Application Support and development team• Implemented .Net and Java development & integration and conversion projects

Hyderabad

• Requirements gathering and preparing technical design documentation (TAD) for the assigned module.• Designing and coding of various levels of Transaction Form and Reports using ASP 3.0 and ASP.NET• Writing complex exe/dll using VB 6.0 and VB.NET • Writing complex db scripts using T-SQL.• Client interaction to establish project parameters, understanding business processes • Managing and providing technical guidance/support to the project team.• Responsible for on time delivery, compliance to quality standards and maintaining the necessary documents.

Chennai

Responsible for Design, Develop, and rollout for various ERP and CRM Products.

Designed, developed, and implemented an online proposal request system workflow software solution.

Executive Mba, Business Administration And Management, General, 8.5/10

Master Of Computer Applications (M.C.A.), Computer Science