Program and Project Manager with extensive experience in managing Implementation Projects, Consulting, ERP solutions for leading players in Manufacturing, Retail, Publishing and Credit Service space across different geographies like USA and UK.Successful customer acquisition across Oracle EBS suite. Oracle Implementation, Support and Integration with other legacy applications.In addition to Project Management, have excellent Customer Success Experience, proficient in client relationship engagement and business.

* Managing & supervising a team a team of 22+ members leading & providing support to the customers in Germany* Liaising with Implementations Team and providing complete assistance in managing the escalations* Leading complete portfolio of projects including solution scoping, implementation planning and delivery management* Implementing project plans within pre-set budgets and deadlines; supervising entire project operations with a view to achieve business objectives and ensure optimum utilization of available resources, which includes both end-to-end implementation and production support* Assisting in the definition of project scope and objectives, participating in all of the relevant stakeholders meeting and ensuring technical feasibility* Working on Data collection & Share-point services for complete project* Creating & implementing new business processes and improve existing* Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level* Working closely with customers on the technical requirements to provide solutions; identifying requirements including details required for service definition using technology solution document* Working with stakeholders in negotiation decisions involving legal requirements; analysing contract terms and identifying areas of possible risks & opportunities along with the management* Preparing & presenting various daily / weekly / monthly MIS reports pertaining to process / productivity; assessing the effectiveness of change management approach

* Managed IoT Projects; supervised for Foster & Partners, Smart Hub Implementation in UK, London;* Provided Smart parking solution for Vail City & Farmington Hill USA;* Led the smart metering project initial setup with Energy Efficiency Services Limited and BSNL* Apply traditional project management framework and methodology* Directed, coordinated & influenced key projects; executed the strategic goals of the IoT Segment while ensuring cross functional alignment* Led cross-functional business process improvement, drove future state realization, and ensured effective change management, as required by project work with cross-functional and peer groups to develop trusted relationships that deliver strong interlocks* Managed stakeholders’ expectations to ensure scope adherence and objective attainment* Coordinated & enabled management awareness of activities/projects which intersect with or impact project goals; managed accurate, timely project communication between the Project Team

* Led, planned & executed Carve-out Project; engaged in the transition service with key members* Project core area was client workplace migration to customer domain* Managed organizational & administrative preparation of meetings, hosting, and creation of respective documentation* Administered the preparation of IT Assets for migration to new domain* Ensured profile migration co-ordination with AD Team; planned the site-specific details for cut-over dates* Organised & reduced the support & business risks due to gradual user/mail migration in ten waves* Sufficient EAN for testing of client/user specifics due to shortened client migration;* Planned and coordinated in frozen zone preparation for users

SAP EWM Project Consultant* Facilitated development initiatives involving mapping of business requirements; delivered periodic services like one time / technical services based on the business requirements* Mapped Business Requirements “As Is” and “To Be” Study; customized settings to maintain the enterprise structure and other relevant customization needed in enterprise structure level* Integrated SAP EWM with other modules and applications, led testing of systems during enhancements and configuration as well as for upgrades* Interacted with team members to ensure smooth progress of project work; ensured adherence to quality norms throughout the implementation process* Performed SAP EWM component EHP & SP upgrade from 9.1 to 9.3* Managed & prioritized EWM project based on the customer requirements* Ensured resource requirements for the cutover teams are met; planned, managed and executed SAP conversion and cutover tasks cutover lead along with basis team and concern stakeholders* Prepared & reported the project review status to management & project leadership team; validated & coordinated with technology teams to defined development time estimates* Created and managed the overall cutover approach/strategy and defined the cutover plan; identified risks and build/test mitigation plans including business process workarounds

IT Project Management # IT Change Management # IT Service ManagementManaged a team for supporting projects as Project Consultant for IT in manufacturing unit BanP & BidP*Coordinated & collected the requirements from internal clients and provided the solution*Identified areas of risk/opportunities and influences and implemented continuous improvements*Maintained awareness of trends, business conditions and internal process and practices impactingproject/program(s)*Led & coordinated with the cross-functional teams across multiple areas and with third party partners

Team Lead | IT Project Management | IT Service ManagementManaged a team of 9 resources; led service delivery as per SLA & OLA* Supervised day-to-day operations of the services rendered based on ITIL framework; acted as the SPOC (Single Point of Contact) for clients for all aspects of service delivery in prospect to SAM & HAM* Escalated issues on time and strived for resolution of issues, identified RCA and eliminated problems; managed relationships with vendors, internal teams like hiring / facilities* Awarded as Project Star in 2011 & 2012 across PAN India

IT Service Management | IT Asset Management* Led day-to-day operations of the services rendered based on reconciliation of all IT software asset management* Maintained AMC renewal all technological assets for PAN India* Awarded as the Best Assetization & Implementation across the India