Amitkumar Mishra Email & Phone Number

Mumbai, Maharashtra, India

Navi Mumbai, Maharashtra, India

• Leading and managing IT onsite support team.• Managing multiple client sites and ensuring seamless operations.• Collaborating with stakeholders and OEM vendors for timely resolution and to fulfill client’s requirements.• Effectively monitoring IT infrastructure compliance, performance, and security issues.• Providing technical guidance and mentorship to team members.• Preparing productivity reports for engineers.• Auditing incident tickets for improvement.• Handling user escalations and ensuring customer satisfaction.• Preparing monthly shifts/leave rosters and managing team schedules.• Providing daily updates to senior management and clients.• Preparing SOPs related to IT department functions.• Regularly monitoring IT assets and VC equipment.

Gurugram, Haryana, India; Mumbai

• Led end-user support team, creating incident and work order reports.• Handling and managing VIP users calls and escalations• Coordination with Hotel IT staff for AGM, Town hall meetings & video conference.• Installation and configuration of Windows and Mac OS.• User management in Active Directory and Office 365.• Managed data center operations ensuring high availability and reliability.• Providing regular updates on incident status and IT operations calls to clients.• Audited incident tickets and prepared productivity reports.• Acted as the first level of contact for internal escalations, providing timely resolutions to complex technical issues.• Managed IT assets and inventory.

Mumbai, Maharashtra, India

• Onsite technical support for all IT-related issues.• Handling VIP users calls• Mobile Device Management.• Active Directory user and workstation management.• Mail client configuration.• Data center management and monitoring.

Mumbai, Maharashtra, India

• Installation and configuration of Symantec Endpoint Protection.• Troubleshooting virus-related issues.• Remote support to field engineers.• User call handling via email and phone.