As Global Product/Practice Lead - CCaaS Productized leading CCaaS (Genesys Cloud and Cisco WebEx CC), and Google CCAI platforms integrated with Tata Communication’s cutting-edge voice, connectivity and CPaaS services to by building All in One Fully Managed Regulatory Compliant CCaaS offering for India, Middle East and rest of the world. Lead the Sales, Solution, Commercials, Engineering, Delivery, and Assurance teams for customer acquisition and revenue growth during product launch stages. Lead the product team at executive meetings covering QBR, Product Success, AOP plan etc.. Scaled from 0 agents to 22000 agent seats across 80 Genesys Cloud Org(tenants) in eight (8) AWS regions.  Scaled revenue from $0 to $12Mn+ ARR in just 30 months of launch of fully managed all in one Genesys Cloud CX by Tata Comm.  Helped 50+ customers across ITeS, BPO, Automobile, Healthcare, Fintech, FoodTech, Real Estate, Logistics, Softech & Insurance verticals across India, Middle East, EU, UK and USA regions to solve their CX challenges with Tata Comm powered Genesys Cloud and Cisco WebExCC CCaaS offering. Received many awards and accolades from partners for innovations and executions.

Established Cisco WebEx Contact Center product offering from concept to launch including, service readiness, platform design, pricing model, GTM supporting the business growth.

Solution Architect for CC solution UCCE, UCCX

Computer Sales and Service startup to cater local personal computing and repair needs across Mumabi, Thane and Navi Mumbai.