Amit Lal Email & Phone Number

New Delhi, Dl, In

New Delhi, Delhi, India

Anuyan is creating an ecosystem for all budding entrepreneurs who has Idea as the seed and vision to germinate a successful product/service. He is the Coach to all such entrepreneurs and he is taking training either Online or Offline. Building & Guiding "The Purpose" strongly, Helping to create Products, Testing products in different market segments, and Building Business Models on the lowest & assured market size.He is running his Homoeopathic Clinics venture for more than a year… Show more Anuyan is creating an ecosystem for all budding entrepreneurs who has Idea as the seed and vision to germinate a successful product/service. He is the Coach to all such entrepreneurs and he is taking training either Online or Offline. Building & Guiding "The Purpose" strongly, Helping to create Products, Testing products in different market segments, and Building Business Models on the lowest & assured market size.He is running his Homoeopathic Clinics venture for more than a year successfully with a current valuation of Rs. 20 million approx. with the vision to Eradicate Cancer from Indian society by 2037. Show less

New Delhi, Delhi, India

India

 Project management / Operations management• Managing the project upto the value of Rs. 50 lacs and working in the capacity of “Project Owner”• Meeting the customer for better understanding of the user’s requirement for the project• Design the solution and deploy the team as per the requirement• Worked closely with the sales team and factory & dispatch team to proactively identify business requirements, timelines, aligning resources, and oversee proper transition of work to the… Show more  Project management / Operations management• Managing the project upto the value of Rs. 50 lacs and working in the capacity of “Project Owner”• Meeting the customer for better understanding of the user’s requirement for the project• Design the solution and deploy the team as per the requirement• Worked closely with the sales team and factory & dispatch team to proactively identify business requirements, timelines, aligning resources, and oversee proper transition of work to the client’s operations team & other stakeholders• Liaison with civic bodies and authorities to manage the timely delivery• Driving project meetings to review progress and resolve issues• Responsible for logistics arrangement of vehicles, team, vendors and locations• Managing the team of 08 project engineers & 03 project junior engineers. Team Management• Managing a team of 12 engineers to provide best in class services to all customers• Training of the team continues to meet the SLA and improve quality, efficiency and compliance to discipline• Continuous monitoring of NPS, CSAT & Dis-satisfaction surveys & analysis. Current NPS score is +55% which is raising M-o-M basis.• Maintaining KPIs, KRAs for the team member and performed quarterly performance review• Provided the necessary feedback, training, and development to team to improve their accuracy, eye for detail, productivity and overall quality standards Planning• Leading delivery activities such as planning, service tracking, fillings, resource allocation & arrangements & monitoring• Built call logging process and management system to track the vehicle and delivery challan thru our CRM system Customer relationship management• Tracking customer activity to identify customer complaints and churn rate to work proactively via targeted efforts to eliminate the risk and upsell the services• Delivering value to the customer account team with competitor intelligence, product insight based on the changing customer dynamics Show less

Mumbai, Maharashtra, India

Project management / Operations managemento Met the customer for better understanding of the user’s requirement for the projecto Designed the solution and deploy the team as per the requiremento Performed budgeting and derive Profit & Loss linkageso Developed clear understanding of the requirements and easy liaison with all major stakeholders pertaining to the projecto Worked closely with the sales team and factory & dispatch team to proactively identify business… Show more Project management / Operations managemento Met the customer for better understanding of the user’s requirement for the projecto Designed the solution and deploy the team as per the requiremento Performed budgeting and derive Profit & Loss linkageso Developed clear understanding of the requirements and easy liaison with all major stakeholders pertaining to the projecto Worked closely with the sales team and factory & dispatch team to proactively identify business requirements, timelines,aligning resources, and oversee proper transition of work to the client’s operations team & other stakeholderso Liaised with civic bodies and authorities to manage the timely deliveryo Drove project meetings to review progress and resolve outstanding issueso Responsible for logistics arrangement of vehicles, team, vendors and locations Team managemento Managing a team of 12 members to provide best in class services to all customerso Trained the team continuously to meet the SLA and improve quality, efficiency and compliance to disciplineo Continuous monitoring of NPS, CSAT & Dis-satisfaction surveys & analysis. Current NPS score is +55% which is raising M-o-M basis.o Maintaining KPIs, KRAs for the team member and performed quarterly performance reviewo Provided the necessary feedback, training, and development to team to improve their accuracy, eye for detail, productivity andoverall quality standards Planningo Led delivery activities such as planning, service tracking, fillings, resource allocation & arrangements and monitoringo Built call logging process and management system to track the vehicle and delivery challano Organized the site survey and registered the customers in our CRM system Customer relationship managemento Tracked customer activity to identify customer complaints and churn rate to work proactively via targeted efforts to eliminate the risk and upsell the services Show less

Noida Area, India

Team managemento Managed a team of 38 members to provide best in class services to all customero Trained the team continuously to meet the SLA and improve quality, efficiency and compliance to disciplineo Worked as the key person for cross-functional collaboration both internally and externally including business development, product delivery, engineering and financeCustomer relationship buildingo Owned end-to-end customer services across North India for all their… Show more Team managemento Managed a team of 38 members to provide best in class services to all customero Trained the team continuously to meet the SLA and improve quality, efficiency and compliance to disciplineo Worked as the key person for cross-functional collaboration both internally and externally including business development, product delivery, engineering and financeCustomer relationship buildingo Owned end-to-end customer services across North India for all their business verticals o Conducted root cause analysis behind customer dissatisfaction and provide ongoing recommendations/solutions to improve efficiency and effectiveness of customer’s business verticals o Monitored the customer escalations received and ensured appropriate action taken per the SLAo Continuous follow up with the customers to keep Accounts Receivables up to date o Taking regular feedback from the customers and internal employees on a monthly basis to improvise the service delivery model and make it more efficient and effectiveVendor managemento Responsible for vendor management including procurement, delivery, bill clearanceo Coordination with various outsourcing vendors for service delivery Management reportingo Proactively maintain positive CSAT throughout by TAT management, process improvements and strong customer focuso Analyzed and tracked the data on the benchmarks of KPI’s at the branch and regional level and reporting the performance to Head Office for tapping customer satisfaction on a monthly basiso Lead management review meetings to present the growth of department Q-o-Q through various KPI reports such as Fix Time Ratio analysis report, Service Technician reports, Sales Flash, Value ReportsPlanning and executiono Led project management activities such as planning, service tracking, estimations, resource allocation and monitoringo As North India team leader, contributed to the overall business strategy formulation, development and execution plans Show less

Noida Area, India

o Performed the first ever implementation (in India) of repairing of LCDs and LEDs of all sizes o Introduced the unique line of business i.e. Repairs and Refurbishments of display panels, mobile L4 repairs and security and surveillance devices including DVR, dome cameras, PTZ, speed domes, attendance systems, fire alarm systems, surveillance cameras, CCTVs and video door phones o Designed the Service Delivery Model for an error free end-to-end delivery of services with a constant… Show more o Performed the first ever implementation (in India) of repairing of LCDs and LEDs of all sizes o Introduced the unique line of business i.e. Repairs and Refurbishments of display panels, mobile L4 repairs and security and surveillance devices including DVR, dome cameras, PTZ, speed domes, attendance systems, fire alarm systems, surveillance cameras, CCTVs and video door phones o Designed the Service Delivery Model for an error free end-to-end delivery of services with a constant documentation provided/update to the customer under stringent o Initiated the financial and contract/agreement negotiations on the basis of internal cost calculations o Performed team review and appraisals and drive critical objectives of the departmento Led first time state of the art solution for resolving and eliminating scope for escalationso Ensure prompt installations, preventive maintenance, calibration, trouble shooting of client challengeso Prepared agreements and Business Handover Documents (BHD) for the customer and team respectively for a new business under the supervision of legal authority team Show less

New Delhi Area, India

o Took crucial decisions such as launching the services, keeping a track of supply of products to the customers, project estimations, planning and execution of the projectso Developed a framework to launch the new laptop for which designed and framed the market through AMC business of computers and laptops with their peripherals.o Taken the crucial decisions like launching the services, keeping a track of supply of products to the customers, project estimations, planning and execution… Show more o Took crucial decisions such as launching the services, keeping a track of supply of products to the customers, project estimations, planning and execution of the projectso Developed a framework to launch the new laptop for which designed and framed the market through AMC business of computers and laptops with their peripherals.o Taken the crucial decisions like launching the services, keeping a track of supply of products to the customers, project estimations, planning and execution of the projectso Forecasted and estimated the product requirement by the customers on based of the past scenarios and future outlooko Responsible for hiring efficient resources for the department Show less

New Delhi Area, India

o Responsible for IT Helpdesk Managemento Single Point of Contact for all IT infrastructure issues and managing the critical issues and escalated calls personally o Record of maintaining SLA for resolving any type of issue within four hours o Call closure increased from 85% to 92% o Frequent interaction and continuous follow up on daily basis with customers for requirement gatheringo Management of IT assets (Pan-India) with key role in the procurement and purchase of IT… Show more o Responsible for IT Helpdesk Managemento Single Point of Contact for all IT infrastructure issues and managing the critical issues and escalated calls personally o Record of maintaining SLA for resolving any type of issue within four hours o Call closure increased from 85% to 92% o Frequent interaction and continuous follow up on daily basis with customers for requirement gatheringo Management of IT assets (Pan-India) with key role in the procurement and purchase of IT assets for all profit centers (service centers, repair centers and call centers) Show less

New Delhi Area, India

• Implemented SAP & Online Software on all Samsung Service Centers across India

Noida Area, India

• Onsite Engineer for various clients such as Microsoft, Oracle India, ITC Limited, Maruti Udyog, Sab Miler & Reebok.

Ghāziābād Area, India

• Managed all desktop systems installed in the organization

Management Development Program, Entrepreneurship/Entrepreneurial Studies

Activities and Societies: My Prarambh.. working knowledge on Mindset Ideation Mind Mapping Idea Evaluation Product testing USP.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, Ist