Amit Léo Jetha Email & Phone Number

Paris, FR

Ville De Paris, Île-de-France, France

I manage a very diverse team of senior individuals accountable for account management, service management, training and service implementation for our B2B solution. This large team is responsible for ensuring that our customers are receiving the best possible customer care and services. I have ownership over a wider PNL, encompassing account and service.

Paris, Île-de-France, France

In my current role as Head of Program Development at Traveldoo, (an Expedia Group company) I manage a team based around the globe responsible for the successful deployment of Traveldoo’s SaaS travel and expense B2B solution to major customers. I took pleasure in creating the team and the service from scratch, developing new implementation processes for the.

Levallois-Perret

Scope: Responsible for the management and delivery for medium to large national, regional and global projects with consulting services pre or post project, or as a standalone serviceCollaboration: In addition to working with team resources, ownership of the project roadmap by working and liaising on a daily basis with IT, Product, Sales, Account Management.

Paris Area, France

Growth - managed and grew partner network from 50>150 Implementation - added all operational process to new team, participated in CRM implementation, project management tool Projects - owned technical projects involving all partner types and providing the link between several different types of partners and internal teams, project managing internal.

Paris Area, France

Scope - responsible for all projects for a global business unit (6M€ & 120 people) & delivery of the end-to-end operational execution. SME of the BU Collaboration - owning the roadmap and liaising with R&D to ensure appropriate priority is given, liaising with regional directors to plan training & implementation Process - produced all documentation and.

Paris Area, France

Scope - responsible for best practice for a regional business unit (4M€ & 80 people) by leading, coaching and mentoring the team QC - regular auditing to qualify relevancy of processes and data analysis for quality management of the team for regular presentations to C-level Product Management - complete ownership of Adobe Connect from the product lifecycle.

Paris Area, France

Project management, following the project from start to finish, workload management, service delivery management (to a high level).Reporting & analysis on all activities within a wider Customer Operations department, data management, data analysis, innovation, process management & implementation, training development & delivery, change management.Customer.

London, United Kingdom

Heading up the Customer Operations department for the UK subsidiary. Managing 3 teams with Team Leaders, in charge of Events, Live Assistance and Sales Administration consisting of over 20 people. Liaising with other departmental managers within the EMEA region to ensure harmony and working directly under the EMEA Customer Operations Manager. This role.

London, United Kingdom

Team Management, workload management (several different inter-departmental inboxes), team & activity forcasting.Reporting, analysis, KPI management & presentation monthly across the company, database management and migration to and from different in-house build products, recruitment, project associate, attending and presenting management meetings.

London, United Kingdom

A team member role, in a fast paced environment for one of the industry leaders in communication as a whole. My varied duties included: - Manage audio conference call bookings- Resolving customer complaints- Providing proactive assistance and support to customers, colleagues and the management meetings- Head up internal team meetings and coordinate.

Executive Master, General Management

I studied the below modules as part of the degree: - Digital transformation - Company strategy and disruptions - Marketing - Human.

A Levels, English Literature, General Studies, Economics & Psychology