With over 20 years of experience in the Hospitality & Events Industry focused on Guest and Client Relationships - Creating Memories and Luxury experiences for Top accounts and clients.Started my Professional journey with Oberoi Hotels & Resorts in the year 2000 and association of 11+ years as Full Key Concierge &Member of Les Clef D'or (Society of Golden Keys for Concierge Internationals) was responsible for Guest delight and exceptional standard of service delivery during the guest stay. Responsible for Front office operations, guest services and requirements, revenue generation, vendor management, training, guest relations and delivering highest level of services.Moved on to Leela Hotel Ventures in 2011 as a Pre-Opening Team member for accoladed Leela Palace New Delhi. As an Integral Pre-Opening Team member was responsible for Recruitment, SOP development, Team Management, F&B Outlet Concepts,Menu Curation, Sourcing, Vendor Management, and SOP for the entire hotel working alongside the Top Management and key stakeholders of the project.2015 was the year to start my experience with the event industry managing Concierge Services and POC for Sports Vertical for top HNI and corporate accounts.Developed worldwide Luxury experiences for Top HNI including Hospitality solutions and services, vendor management for Luxury Automobiles, Private Charters, Hospitality - Hotels, Bars, and Restaurants, and complete destination management for clients.As POC for Sporting Vertical conceptualized and delivered major National and International Golfing Events developing Creative and Marketing collaterals, Product Display -designs and production, Conceptualising Hospitality Solutions and Delivery, Marketing Inputs for the event, Vendor Management, Media Relationships, and P&L for the events.Key projects I have worked on between 2015 - 2019 are Hero Indian Open, Hero Women Indian Open, British Masters, Ryder Cup, Augusta Masters World Dubai, Hero World Challenge Bahamas, and Caribbean Premier League.Current role with Sàwai Lifestyle Management Services makes me responsible for Business development and P&L for the company, developing and onboarding of new Clints and Luxury Service Partners from Automobile, Retail, Fashion, and Hospitality Industries focusing on providing lifestyle and advisory services related to Travel, Real Estate, Investment, Entertainment and other finer aspects of life to HNI client base.A people person, extrovert by nature, enjoys working with various creative mediums, avid learner, and practiser of Calligraphy in spare moments of life.
Listed skills include Travel Management, Hotel Management, Hospitality, Concierge Services, and 35 others.