Amit Mallav Email & Phone Number

• ServiceNow Lead Architect with over 20 years of experience in Information Technology and 13 plus years of experience in ServiceNow Solutioning, Architecting, Consulting, Implementation and Support experience.• Having 8 ServiceNow Mainline certifications, 16 ServiceNow Micro certifications and 25 plus pre-sales and sales accreditation.• Experience in digitization, maintenance, support and enhancement of ITSM & Non ITSM processes.• Have extensive working knowledge in major ServiceNow modules ITSM, ITOM, ITAM, ITBM, Service Portal and Scoped Applications.• Experience in integrating ServiceNow with external tools like Workday, SCCM, Jira, Salesforce, Hashivault, Active Directory, Microsoft Azure, Twilio, IAG, SailPoint, Salesforce, etc.• Experience in looking opportunities to automate and orchestrate manual activities in the firm and automate the same in ServiceNow resulting in elimination of redundant activities and cost savings. (Active Directory, Microsoft Azure, Microsoft SharePoint, etc.)• Experience in all phases of SDLC implementation like Requirements Gathering & Analysis, Design, Implementation, Testing & UAT, Deployment, User Training, Support & Maintenance.• Experience in planning, coordinating and executing ServiceNow version upgrades. (Have upgraded all instances from Eureka to Rome)• Experience in ServiceNow monthly patching, SSL Certificate upgrades, BCP/DR activities, etc. • Experience in various industry domains which helps is recommending best practices to customers.• Experience in working with ServiceNow vendor support team to address performance issues, get resolutions for vendor defects, implement platform improvement activities, etc.• Strong technical/functional knowledge, problem solving skills and analytical skills are complimented with excellent communication and user/customer interaction skills.• Managed and lead small/medium/large teams from different vendors working from onsite/offshore/nearshore locations without any issues.• Experience in pre-sales activities and have demonstrated ServiceNow capabilities to various customers.• Excellent communication, inter-personal and networking skills.• Have 6 years of experience in other ITSM & IT Governance Tools HP PPM Center and CA Clarity.• Worked on PSO engagements for HP and CA at Toyota Industries NA, Blue Cross Blue Shield of CA, SARA, QBE, KNS and various other customers like GE, AIG, NBC Universal, Coca-Cola, DTAG, Liberty Mutual, etc.

Listed skills include Project Portfolio Management, Solution Architecture, Itil, Requirements Analysis, and 23 others.

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  University Of Mumbai

  Computers