CaribbaConnect is an Online Virtual Concierge solution that provides tourists access to browse and book hand-picked local activities & services before they get to their destination.Accomplishments:- Initiated, managed the development of and launched an inventory and availability management system for tour providers.- Created a revenue stream through commissions by initiating, developing and launching a concierge portal allowing booking activities based on live availability.- Significantly increased revenue by initiating and developing partnerships with key hotels such as the Marriott and other regional content experts. - Simplified payout process by automating a large part of the payout process to the service providers and partners through Braintree, iPayout and Paypal. - Increased organic traffic by adding a blog that answers tourist questions.- Increased purchase conversion by integrating Tawk.to, a live chat application, to initiate conversation with visitors.- Initiated a customer reach-out program and increased sales by providing a free guide about the vacation spot in return for email subscriptions.

Princess World Jewelers is a chain of fine jewelry stores that are established in the Caribbean and Alaska since 1990.Achievements:- Targeted and acquired high net worth clients by introducing branded timepieces to the selection of products including Audemars Piguet, Ulysse Nardin and Breitling.- Retained a larger customer base by initiating and implementing a system to collect relevant data upon sale to re-target those guests.- Accelerated accounting process for taxes throughout the company by building a purchase management solution.- Increased customer awareness of product selection by initiating a physical newsletter covering relevant topics.

The Speech Recognition Group at Carnegie Mellon University is focused on speech technology research and development.Achievements:- Debugged MovieLine, a phone-based voice recognition software which was out of service for two years and got it running in a day.- Developed a scraper in Perl to store data in Oracle for above-mentioned Movieline system.- Worked with a co-worker on several applications related to a client-server software sponsored in part by the Space and Naval Warfare System.