Amit Mishra Email & Phone Number

Mumbai Metropolitan Region

Melbourne, Victoria, Australia

Camberwell, Victoria, Australia

• Selected as part of Deakin University’s DeakinTALENT Freelancing Hub program to consult on creating a club-wide communications plan for 1000+ stakeholders to be implemented at the start of the Victorian hockey season.• Developed a dynamic plan using club stakeholder data to provide insights about stakeholder relationship management and identify a communications toolkit helping the club cut negative feedback from the community. • Delivered a comprehensive communications plan for the client outlining the methods, research, recommendations, and details of key deliverables.

Melbourne, Victoria, Australia

• Prepared and delivered sales proposals in conjunction with Victorian Government plans, in order to deliver the Victorian Energy Upgrade program. • Generated sales leads through multiple channels• Increased overall sales by 20%.

Mumbai Area, India

• Drove registrations and managed institute relations for Hero ISL Children’s League through multiple channels across 3 states and 6 districts.• Devised the Hero ISL Children’s league website structure and layout as a reference for the back-end development team.• Coordinated with the back-end development team in the development of Hero ISL Children’s League mobile application.• Formulated best practices (guidelines, user manuals, SOP’s and FAQ’s) for internal and external stakeholders of the children’s league.• Coordinated with the on-ground team across multiple states to develop and deliver consistent streamlined services to all the members of the league across India.

Mumbai Area, India

• Helped deliver the Premier skills event in partnership with English Premier League, British Council, All India Federation, Indian Super League.• Organized project set up of Lakme Fashion Week auditions for 250+ participants (2018).• Formulated strategies on overseas placement opportunities for elite youth players.• Expedited the process of understanding regulations for player transfers and subsequent professional opportunities in India.• Worked on the All India Football Federation Accreditation process for 2019-2020 required for the deliverance of Indian domestic football.

Mumbai Area, India

• Performed assessment of grassroots football landscape in India and analysis of previous Indian Super League (ISL) Grassroots methodology.• Assistance in the creation of a new 5-year policy plan for Indian Super League Grassroots.• Evaluated and consolidated official reports in relation to work done by 8 Indian Super League football clubs at the grassroots level.• Research and creation of a report for All India Football Federation on potential short- and long-term age verification methodologies in elite youth sport in Indian Football.

India

• Provided accurate and appropriate information in response to customer inquiries. • Built customer loyalty by placing follow-up calls for clients that reported product issues.• Increased overall customer satisfaction by 30%.• Collaborated and built strong relationships with internal technical resolution team to build cross-team effectiveness and provide excellent service delivery.• Assisted with quality assurance process of Chlorinators as required.• Maintained up-to-date records accurately.

Mumbai Area, India

• Consolidated the company’s official user guide on Chlorinators into an official report required for induction of new employees.• Assisted the sales team with customer enquiries and sales assistance.• Performed sales tasks such as product presentations to prospective buyers and reaching out to customer leads through cold calling.

Mumbai, Maharashtra, India

• Selected as a part of Apeejay Institute and The Park’s undergraduate management program to assist in creation of a food wastage management plan. • Collaborated with hotel supervisors and department managers to develop a food wastage management plan to cut hotel wastage by ~26%.• Optimized company best practices to ensure appropriate food storage management (First in First Out Principle) to minimalize spoilage. • Assisted in optimizing of Banquet Event Order (BEO’s) count system (Opera) to reduce waste by ~12% for the Banquets department. • Collaborated with hotel’s major departments to set up a food waste task force and assisted in the appointment of the department representatives.• Used company data to identify factors (heavy meat eaters, moderate vegetarian eaters) that affect the menu development.• Coordinated and implemented standardization of portion sizes (average consumption per person 540 grams/meal).

Master Of Business (Sport Management), Sport And Fitness Administration/Management

Bachelor'S Degree, Hospitality Administration/Management, A+

Activities and Societies: Soccer Captain