Identified, documented, and addressed critical vulnerabilities in both on-premises and cloud environments, achieving an increase in system uptimeConducted root cause analysis on each vulnerability, ensuring CMDB accuracy and reducing risk severity misclassification across sensitive data recordsImplemented remediation plans and policy exceptions, reducing overall security risk; collaborated across teams to ensure timely risk acceptance throughout the SDLC

Enhanced network security by managing and promptly remediating network security vulnerabilitiesIncreased incident response efficiency by developing and documenting stringent security control benchmarks, emergency protocols, and incident response policies

Design and implement Intelligent Automation (IA) governance frameworks, including RPA and RDAAligned stakeholders across IT, vendors, and leadership, securing 90% approval for automation proofs of concept

Built an Agile Release Train dashboard, enhancing sprint retrospective efficiency in a multi-year global projectDesigned an Outlook communication strategy, increasing engagement with organization-wide updates and project milestones

Created custom DocuSign templates, cutting document handling time after consolidating vendor requirements into a Functional Requirements Document Delivered progress reports on Partner Rollouts, increasing adoption rates by 20% and reducing completion times, presented to senior leadership Managed DocuSign accounts as an administrator, providing technical support and achieving 100% on-time project completion without usability issues