Amit Nanda Email & Phone Number

North Carolina, United States

I'll be helping build the next generation of Cloud Native Enterprise SaaS applications on OCI (Oracle Cloud Infrastructure) and will be part of Spectra Platform team.

North Carolina, United States

• Provided strategic direction and oversaw the management of development, operations, and test resources for WeBex Cloud Contact Center microservices within WebEx Contact Center. • Led multiple teams of software developers comprising over 35 engineers and 2 managers. Oversaw teams proficient in Scala, Java, C++, and Python development. Directed unit and feature test automation and execution. • Acted as the product owner, scrum master, and delivery manager for various cross-functional and complex features.• Implemented DevOps practices to effectively manage and deploy Contact Center Tenant Management, Media, Digital Channels, and Self-service servers across multiple data centers daily. Monitored system health using alerts and dashboards to ensure optimal performance.

North Carolina, United States

• Spearhead and manage processes for Incident, Event, Problem, and Change Management within the WebEx Cloud Contact Center Organization. Take ownership of and lead the Change Advisory Board (CAB) and Root Cause Analysis (RCA) processes. Developed dashboards for RCA analysis, AI tracking, deployment tracking, and performance analysis. Generate monthly reports on incident statistics categorized by service areas and release versions.• Ensure delivery commitments through monthly backlog prioritization and alignment with Platform and Voice Engineering. Coordinate internal and external dependencies across service groups and track progress.• Implemented Agile Scrum Project Management methodologies to enhance project efficiency and collaboration.• Monitor and manage budget expenditures using Cloud Health.• Conduct Operational Readiness Reviews and own the development of runbook templates and processes to ensure operational preparedness.

North Carolina, United States

• Monitor and report on service level objectives, collaborating with stakeholders to establish key performance indicators.• Develop and maintain capacity models for on-prem and AWS hosting, optimizing based on user flow profiles.• Provide guidance to software teams to enhance resiliency, efficiency, and availability.• Resolve trouble tickets and troubleshoot services in a hosted environment in collaboration with product operations.• Enhance infrastructure security and performance through cross-team collaboration.• Analyze and automate responses to performance metrics, logs, and alerts.• Establish and manage fully automated CI/CD pipelines for Cloud Collaboration deployment using Jenkins.

North Carolina, United States

Managed multiple functions in Systems and Solution engineering:• Managed, built and operated Data Center offering CaaS environment to 200+ Collab and CC product teams.• Ran Collaboration and Customer Care System Releases for Cisco’s cloud and on-prem based Telepresence, WebEx, Voice, and video infrastructure. • Led 6 Collaboration System Releases with content, resource, finance and quality management • Financial controller for Systems and Solutions Engineering organization with annual operating budget of $5M • Managed 2 teams with members (direct report and virtual) located in 2 countries (US and India). Mentored and promoted 25% of the team to senior technical leadership and management positions

North Carolina, United States

Worked on two of most cutting-edge technologies: Virtual Desktop and Unified Communications.• Led a team to create IP Telephony solution with products from Cisco and Tandberg to integrate Tandberg’s voice and video platform with Cisco’s backbone networks and applications.• Managed, built, and tested a test environment catering to contact centers, shared workspaces and teleworker environments using Cisco’s VXC 6215 Client and VXME

North Carolina, United States

Technical Lead at Cisco Systems at RTP, NC. Worked on TWC VOIP and TANDEM Solution.· Key contributor in Time Warner Cable VOIP solution. Received accolades from Account Team at RTP for contributions to this program. · Key contributor in Solution Test of VoIP switching project for customer TalkingNets and worked in lab with customer for several months that resulted in a successful deployment. · Key contributor in solution test effort of VoIP Tandem Solution involving AS5300 and PGW. This solution removed dependency on traditional PSTN network and lot of customers switched to Tandem solution.

Greater Chicago Area

S/W Engineer at LU technologies at Lisle, IL. Worked on AIN and NP on LU 5ESS Switch.* Developed and tested ADVANCE INTELLIGENT NETWORK* Feature Testing and Network Integration of Advance Intelligent Networks (AIN) on Lucent 5ESS switch.

· Design and Implementation of test cases, and testing of Nortel Access Node features.· Feature Testing of Nortel DMS100 Switch for Residential Services.

Master Of Business Administration - Mba, Finance And Financial Management Services

B.E. Electronics And Electrical Communications, Telecommunications Engineering