Amit Nariya Email & Phone Number

Ahmedabad, Gujarat, India

Ahmedabad Area, India

1. Troubleshoot and resolving day to day IT-Hardware, Network, Server, FTP related issues of end users for whole infrastructure and ensuring maximum uptime.2. Configuration and management of Windows Server 2003, 2008 R2 and 2012 R2 for AD, DHCP, DNS, File Server, FTP and WSUS Services. 3. Managing and monitoring Antivirus Server and ensuring all the devices keep up to date with latest patches and updates. 4. OS Health check up for Disk size, CPU and Memory monitoring for all the Servers and Network devices. 5. Daily, Weekly and Monthly backup for all file and application servers.6. Installing and troubleshooting license and approved freeware software on Desktop, Laptop and Server as per SOPs.7. Co-ordination with vendor for IT and Network products and problems.8. Escalate requests to senior team and department whenever required.9. Providing IT training and support to subordinates and handling escalations.10. Coordinating with Central team and clients when needed.11. Asset management of all the IT hardware and Network devices on centralized portal as per policy.12. Providing support to other sites via system remote or desktop sharing applications whenever required.13. Creation and Configuration of users on Dialer and Database Servers.

Ahmedabad Area, India

1. Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.2. Managing and supporting all IT related hardware including Desktop, Laptop, Network Printer, Scanner, Barcode Printer, Cisco IP Telephony and copier machines.3. Managing 110 users locally and 60 users remotely (Off site / Home Based) for their IT related issues regarding Laptop, Desktop, Printer, Operating System and other applications.4. Resolving issues on Desktop, Laptop, network printer, raised by user on Service-Now portal.5. Configuration and IT support for Mail configuration in Android Smartphone for client applications Mobile Iron and Email+.6. Managing and supporting Video Conference meetings on priority level.7. IT Asset management and keep it up to date in ITIL based portal (Service-Now).8. Applications support including Windows 7, Windows XP, Microsoft Office 2007, 2013, Acrobat Professional, and all client based applications.9. Resolving IT related issues raised by user through Telephone, Chat (MS Lync) and GETIT (Service-Now.com) portal.10. Coordinating with Vendors and Service team whenever Warranty and AMC service required.11. To ensure continuous monitoring of the Incidents / Service requests & respond / resolve them as per standard solutions.12. To ensure Service desk is reachable to internal customers through Phone, Chat, Email, and Web application.13. To ensure all standard solutions are delivered without escalation to next level for all those customer incidents.14. Sending Weekly and Monthly SLA call report to Team leader and Line Manager.Ensuring all the IT process as per described by client SOPs.15. Escalating all tickets which are not having standard solutions / known error data base to next level as per Escalation matrix to different Internal Bus / external team and vendors.

Ahmedabad Area, India

1. Hardware and Software troubleshooting for Windows Server, Desktops, Laptops and Network printers.2. Managed 80 client users locally and 10 home based. 3. Managing and supporting Video Conference for client meetings.4. Asset management of all IT equipment for audit purpose.5. Weekly and monthly call report to Client IT manager as per SOP.6. Daily and Weekly backup of Shared folders, user data and server system state backup on LTO Tape drive.7. Managing WSUS downstream server and ensure all the updates installed in user’s system.8. Coordinating with Office IT team and Vendors for any new IT asset procurement and service support.

Ahmedabad Area, India

1. Maintaining GSM & CDMA mobiles services for Sony Ericsson, Motorola & Haier Mobiles (Authorized by TVS Electronics Ltd.).2. ICICI credit/debit card EDC swipe machine installation and services.3. Calls co-ordination with service center and providing necessary Tech support.4. Warranty Parts Management5. Handling escalation calls whenever service center required.

Rajkot Area, India

1. Attending all the TVS-E DMP Printer calls on site which comes in Warranty and AMC.2. Installation and support for new Passbook printers. Support on TVS Online UPS.3. Maintaining GSM & CDMA mobiles services for Sony Ericsson, Motorola & Haier Mobiles for in-house repairing (Authorized by TVS Electronics Ltd.).4. Coordinating with concern team for Warranty and parts management.5. Attending service calls for ICICI Credit/Debit Swipe machines (Authorized service by TVS Electronics Ltd).

Dece, Electronics & Communication

Electronics & Communication Engineering

Science