Amitoj Sethi Email & Phone Number

New Haven, Connecticut, United States

Toronto, Ontario, Canada

Responsible for managing installation of structured cabling systems with fiber cables and other physical layer mediums for commercial and enterprise customers of Bell Business MarketsIncreased customer satisfaction by 10% by implementing new business processes, improving end-to-end communication amongst stakeholders and subcontractors, and adherence to project timelinesIndependently led customer meetings and improved NPS by 30%Enhanced collaboration by introducing real time updates for the field services team and managed immediate customer requestsSelf directed management with stakeholders to coordinate installation upgrades and implementation of new cabling systemsPrepared scope of work documents, project schedules, budgets, quotes and invoices for 120+ customers utilizing internal tools, SharePoint and SAPRecognized in Q3 for improving client relationship and onsite operations optimization achieving 80% reduction in technician revisit time

Remote

• Increased customer satisfaction by 12% by identifying customer’s needs and addressing major pain points• Improved process efficiency by 15% by optimizing and streamlining existing business processes • Developed business requirements documents (BRDs) and scope of work documents for 50+ clients• Designed customer journey flows and documented user stories for 25+ new customers

Toronto, Ontario, Canada

• Defined and met 95% of the goal deadlines, allocated budget, and worked across software, operations, marketing, and executive teams to ensure the teams were properly resourced• Communicated project status reports to stakeholders, including executive management, and made recommendations to remove roadblocks leading to on-time and on-budget delivery of projects • Managed project progress, analyzed risks and performed business analysis to improve service delivery quality

Noida, Uttar Pradesh, India

• Spearheaded design and implementation of a learning management system across 6 sites for 500+ users• Designed prototypes and system workflows using Articulate 360 and Adobe Captivate• Completed resource planning analysis and supported hiring efforts for 5 business clients • Managed multiple stakeholders to keep them informed about the project status and progress

New Delhi Area, India

• Analyzed project requirements with customer interviews and feature requests • Spearheaded user acceptance testing (UAT) including issue documentation, tracking and resolution• Increased organization by 8% by streamlining client file management in CRM

Bachelor Of Education - Bed, Education

Bachelor Of Technology (B.Tech.), Computer Science

High School, Science