Amit Pakdhane Email and Phone Number
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Overall 25+ years of experience in Business Transformation Consulting, Digital Transformation consulting and Business Process Management substantiated with handling Complex Programs across industries ranging from Financial Services, Banking, Telecom, Energy & Utilities and pharmaceutical with IBM business consulting.-Lead Advanced Product Development. MVP & product roadmap, with feature development and customer journey mapping for Telecom Loyalty Programs and Ecommerce Offerings under IBM Garage Program. -Experienced in Business and transformation consulting for Cognitive and Digital transformation engagements with tangible results, working across organizational and geographical boundaries, and interfacing with senior executives.-Managed successful complex Product Deliveries and business transformation, engaging with client stakeholders with the launch of customer-facing product features and experience management modules..-Ability to understand the needs of client and motivated by challenges to implement program, processes and structure that drives innovation and growth.-Passionate about driving the Digital Culture of co-creation, being a team player with ability to engage teams and resources for a productive outcome and meeting objectives. Excellent balance of analytical and business skills coupled with expertise in overall Telecom and banking Business Processes and technology.-As an SME completed business and process consulting assignments in India, UK, APAC (NZ) and Africa for renowned Communication Service Providers.-A Consultant with an in-depth understanding of Digital customer journeys. In my current role in Data and technology transformation managing the entire Data warehouse transformation, a critical and complex project being delivered for India's largest Public sector bank.
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Senior Managing Consultant, Business And Digital TransformationIbm Dec 2007 - PresentPuneBusiness & IT Transformation Consulting, Business Process Management and BPR (Process Consulting), Business development with Account P&LDigital Transformation Consulting, Business ArchitecturePre-Sales Support, RFP & Bid ManagementCxO level – Stakeholder ManagementApplication of Design thinking and Agile Methodology Practice DevelopmentIBM GarageProject Planning and Management Complex Project Management -
Managing ConsultantIbm Global Business Services Jul 2010 - Jul 2014PuneBusiness ArchitectureManaging ProjectsManaging Business Process ImprovementProcess and Solution consulting
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Senior Advisory Consultant - BpmIbm Dec 2007 - Jul 2010 Working as a Consultant for Business Process development for E2E Transformation project including transformation process tracks of CRM, Billing, OM, Number and SIM Management, Mobile Number Portability, Payment Getaway, Collections Management. Actively involved as in Change Management and Training for Postpaid tracks of the Transformation Project. Working on the development of Product catalogue and supporting TO Be business process Definition of Order Management (OM) module. Working on Product Selection and implementation of the Common Payment System for Collections of payments through different channels. Completed development, validation and standardization of AS IS Business Process pertaining to Billing Transformation and have rolled out the E2E -TO BE business process for the transformed IT Billing Solution.
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Business AnalystTech Mahindra Limited, India May 2006 - Dec 2007Managed and participated in various projects on BPM management which include:1) Tiscali Services , UK2) Servista , UK3) Vodafone, UK4) Telecom New Zealand, NZ5) Zain services, Sudan
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Business AnalystTech Mahindra 2006 - 2007Delivered Business process deck to Zain(formerly MTC group) Sudan as a Lead Process Consultant for International Roaming Business Processes, managing a team of 5 Business Analyst’s.( Duration : Sept.’07 to Dec.’07 )As a Lead business Consultant successfully managed and delivered Telecom New Zealand (TNZ) Device Development and Integration team Business Process Definition project. ( Duration : July’07 to Sept.’07)Managed Servista Royal Post office Broadband roll out Project in London, UK as a Lead Consultant for Broadband Process Definition. ( Duration : May’07 to July’07)Completed Vodafone assignment for Billing and IT transformation in UK as a Business Process Consultant. ( Duration : Mar.’07 to May’07)Conducted Business Process Analysis for assessment of the CRM Business Process architecture of Tiscali UK, a renowned Communication Service Provider in Three stages. ( Duration : Jun 2006 to Mar 2007)The project included identification and drafting of process flow of existing process, gap analysis, and TO BE process documentation.Fraud and Abuse Management analysis, identification of Data and system requirements for Fraud Management and System Integration with UNIT 2.Development of Test Cases for User Acceptance testing through mapping of Business process activities with UNIT 2 System.Development of Business processes for a Greenfield GSM operator and providing support to the Process Consultants working at Client premises in the Indonesia.Coordination with Sales team for Pre-Sales data collation and presentations also Developed Proof of Concept on Minimum Click ordering for AT&T website att.com.
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Manager, Icici Home LoansIcici Bank Jan 2003 - Apr 2006 Identification and development of Business Processes for Risk Management and revenue assurance. Managing a team of Collection Managers, In house executives and agencies for Collections. Identification and appointment of Field Collection agencies in co-ordination with Regional Collection Manager. Field Investigation monitoring at Local and co-ordination at National level. Risk containment unit (RCU) handling and co-ordination for identifying and restricting pre and post disbursement frauds also Controlling fraud and skip management at branch level. Monitoring and checking fraudulent customers and delinquency for the entire Nasik branch. MIS management at branch level and performance reports to Head Office.Cheque Bounce activity monitoring and initiating legal proceedings u/s 138Ensuring customer relations being maintained while collecting dues from reconciliation cases. Managing Legal activity against delinquent customer whose accounts are reflecting in Non-Performing assets through Civil Suits. Management of Lok Adalats for amicable resolution of delinquent cases Successful implementation of ‘5 S’ quality management at ICICI HFC Nasik as a Council member. Working in line with Six Sigma quality management and managing the administration of HFC office. Monitoring administration of Nasik Home Loans as a Location Manager for Nasik -
Senior Executive - Customer Service And Revenue AssuranceTata Teleservices Maharashtra Ltd. Formerly Hughes Telecom India Ltd. Sep 2000 - Jan 2003 Heading a team of 7 Executives. Monitoring and executing revenue assurance activities at Nasik profit centre. MIS management of entire CS Department for HTIL Nasik. Ensuring co-ordination among other departments with reference to customer service, revenue assurance and MIS. Classification and allotment of Credit Classes to the customers based on payment history. Generation of Dunning Letters for non- paying customers. Suspension and disconnection of non-paying customers Generation of various reports and reporting to Pune Office. Audit Customer Service reports, Revenue Generation and Assurance reports.Identifying sources of revenue leakage and plugging them in appropriate co-ordination with different departments.
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City In-ChargePunwire Mobile Communications Limited Aug 1998 - Aug 2000Management of Cell sites and profit units at different locations. Strategic decision making at Site level.Liasioning with government organizations like DOT, MSEB etc.Ensuring Achievement of targets set for the site of marketing and rental collection.Feedback and reporting to Head Office. Meets and presentations.Ensuring Co-operation and co-ordination among different depts. Like Finance & Accounts, Marketing, Technical & Customer CareEnsuring efficient and effective performance of site Ascertaining increase in revenue generation and initiating measures for cost cutting at site level. Resource Management at site level.Inception of new sites for network expansion. Advertising and publicity at local level also managing corporate deals. Dealer and channel management.
Amit Pakdhane Skills
Amit Pakdhane Education Details
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Computer/Information Technology Administration And Management -
University Of PuneMarketing/Marketing Management, General -
Electronic Science
Frequently Asked Questions about Amit Pakdhane
What company does Amit Pakdhane work for?
Amit Pakdhane works for Ibm
What is Amit Pakdhane's role at the current company?
Amit Pakdhane's current role is GM, BTS , IBM Consulting.
What is Amit Pakdhane's email address?
Amit Pakdhane's email address is am****@****ail.com
What schools did Amit Pakdhane attend?
Amit Pakdhane attended University Of Pune, University Of Pune, University Of Pune.
What are some of Amit Pakdhane's interests?
Amit Pakdhane has interest in Social Services, Children, Economic Empowerment, Environment, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.
What skills is Amit Pakdhane known for?
Amit Pakdhane has skills like Pre Sales, Business Process Improvement, Telecommunications, Business Strategy, Business Process Management, Business Process Re Engineering, Process Consulting, Business Transformation, Business Analysis, Business Process, Solution Architecture, Requirements Analysis.
Who are Amit Pakdhane's colleagues?
Amit Pakdhane's colleagues are Vicky Singh, Patrick Zybko, Angela Bai, Meghan Lozano, Eduardo Mercado, Premganesh Damodaran, Preetham Chandran.
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