Amit Pakdhane Email & Phone Number

Pune, Mh, In

Pune

Business & IT Transformation Consulting, Business Process Management and BPR (Process Consulting), Business development with Account P&LDigital Transformation Consulting, Business ArchitecturePre-Sales Support, RFP & Bid ManagementCxO level – Stakeholder ManagementApplication of Design thinking and Agile Methodology Practice DevelopmentIBM GarageProject Planning and Management Complex Project Management

Pune

Business ArchitectureManaging ProjectsManaging Business Process ImprovementProcess and Solution consulting

 Working as a Consultant for Business Process development for E2E Transformation project including transformation process tracks of CRM, Billing, OM, Number and SIM Management, Mobile Number Portability, Payment Getaway, Collections Management.  Actively involved as in Change Management and Training for Postpaid tracks of the Transformation Project. Working on the development of Product catalogue and supporting TO Be business process Definition of Order Management (OM) module. Working on Product Selection and implementation of the Common Payment System for Collections of payments through different channels. Completed development, validation and standardization of AS IS Business Process pertaining to Billing Transformation and have rolled out the E2E -TO BE business process for the transformed IT Billing Solution.

Managed and participated in various projects on BPM management which include:1) Tiscali Services , UK2) Servista , UK3) Vodafone, UK4) Telecom New Zealand, NZ5) Zain services, Sudan

Delivered Business process deck to Zain(formerly MTC group) Sudan as a Lead Process Consultant for International Roaming Business Processes, managing a team of 5 Business Analyst’s.( Duration : Sept.’07 to Dec.’07 )As a Lead business Consultant successfully managed and delivered Telecom New Zealand (TNZ) Device Development and Integration team Business Process Definition project. ( Duration : July’07 to Sept.’07)Managed Servista Royal Post office Broadband roll out Project in London, UK as a Lead Consultant for Broadband Process Definition. ( Duration : May’07 to July’07)Completed Vodafone assignment for Billing and IT transformation in UK as a Business Process Consultant. ( Duration : Mar.’07 to May’07)Conducted Business Process Analysis for assessment of the CRM Business Process architecture of Tiscali UK, a renowned Communication Service Provider in Three stages. ( Duration : Jun 2006 to Mar 2007)The project included identification and drafting of process flow of existing process, gap analysis, and TO BE process documentation.Fraud and Abuse Management analysis, identification of Data and system requirements for Fraud Management and System Integration with UNIT 2.Development of Test Cases for User Acceptance testing through mapping of Business process activities with UNIT 2 System.Development of Business processes for a Greenfield GSM operator and providing support to the Process Consultants working at Client premises in the Indonesia.Coordination with Sales team for Pre-Sales data collation and presentations also Developed Proof of Concept on Minimum Click ordering for AT&T website att.com.

 Identification and development of Business Processes for Risk Management and revenue assurance. Managing a team of Collection Managers, In house executives and agencies for Collections. Identification and appointment of Field Collection agencies in co-ordination with Regional Collection Manager. Field Investigation monitoring at Local and co-ordination at National level. Risk containment unit (RCU) handling and co-ordination for identifying and restricting pre and post disbursement frauds also Controlling fraud and skip management at branch level. Monitoring and checking fraudulent customers and delinquency for the entire Nasik branch. MIS management at branch level and performance reports to Head Office.Cheque Bounce activity monitoring and initiating legal proceedings u/s 138Ensuring customer relations being maintained while collecting dues from reconciliation cases. Managing Legal activity against delinquent customer whose accounts are reflecting in Non-Performing assets through Civil Suits. Management of Lok Adalats for amicable resolution of delinquent cases Successful implementation of ‘5 S’ quality management at ICICI HFC Nasik as a Council member. Working in line with Six Sigma quality management and managing the administration of HFC office. Monitoring administration of Nasik Home Loans as a Location Manager for Nasik

 Heading a team of 7 Executives. Monitoring and executing revenue assurance activities at Nasik profit centre. MIS management of entire CS Department for HTIL Nasik. Ensuring co-ordination among other departments with reference to customer service, revenue assurance and MIS. Classification and allotment of Credit Classes to the customers based on payment history. Generation of Dunning Letters for non- paying customers. Suspension and disconnection of non-paying customers Generation of various reports and reporting to Pune Office. Audit Customer Service reports, Revenue Generation and Assurance reports.Identifying sources of revenue leakage and plugging them in appropriate co-ordination with different departments.

Management of Cell sites and profit units at different locations. Strategic decision making at Site level.Liasioning with government organizations like DOT, MSEB etc.Ensuring Achievement of targets set for the site of marketing and rental collection.Feedback and reporting to Head Office. Meets and presentations.Ensuring Co-operation and co-ordination among different depts. Like Finance & Accounts, Marketing, Technical & Customer CareEnsuring efficient and effective performance of site Ascertaining increase in revenue generation and initiating measures for cost cutting at site level. Resource Management at site level.Inception of new sites for network expansion. Advertising and publicity at local level also managing corporate deals. Dealer and channel management.

Master Of Business Administration (M.B.A.), Computer/Information Technology Administration And Management

Master Of Business Administration (M.B.A.), Marketing/Marketing Management, General

Bachelor Of Science (B.S.), Electronic Science