Amit Patial Email & Phone Number

Gurgaon, Haryana, India

1. Managing team in terms of adhering to the SOP, regulatory guidelines, productivity, quality, trainings and growth plans.2. Responsible for handling customer escalations received through Social Media ensuring end to end resolution and appropriate communication to the customers. 3. SPOC for customer escalations and critical cases received through branches in terms of appropriate and timely follow-up. 4. Improving processes and SOP to reduce customer grievances, TAT and quality of resolution.5. Root cause analysis of complaints leading to process enhancement and minimize the chances of re-occurrence. 6. Liasoning with the stakeholders and senior management to drive improvement in processes and SOP. 7. Creating a transparent team culture where both positive and critical feedback is comfortably exchanged on a daily basis.

New Delhi Area, India

1. Business and P&L Ownership for PAN India Roaming operations for prepaid and postpaid businesslines.2. Track market trends, product growth, market share, and competitive offerings for developingideas for business development.3. Identification of opportunities to increase roaming revenues through new alliances and IOT (Inter Operator Tariff) negotiation with International & National operators.4. Vendor Management and relationship building to maintain the business synergies.5. One point of contact for Liasioning between operators and internal Cross functional teams like IT, network, billing for successful launch of new International roaming partnerships.6. Tracking and monitoring roaming revenue and validating revenue related to internal/ externalaudits to ensure minimal revenue leakage in roaming domain.7. Integral part of team to launch specialized and segmented products for roaming segment.8. Handle routine customer communication for roaming segment to build awareness on roamingcoverage, segmented offers for roamers through various communication channels.9. Project owner for seamless integration of Airtel Network. Working with Inter and Intra teamsof TTL and Airtel for smooth customer transition.

New Delhi Area, India

1. Planning and execution of Marketing BTL activities for Delhi Region.2. Strategize roll out of marketing initiatives to support and improve performance of low performingbranches/units through better visibility.3. Create plans to increase the business and footfall of key branches4. Tracking success of all marketing activities with pre and post launch effectiveness ensuring anddriving the branches to take proper care of customer responses from all marketing activities/initiatives.5. Managing all In shop and Out of Shop Branding & Merchandising in terms of point of purchase &brand placement across outlets.

New Delhi Area, India

To prepare and manage the Marcom budget for financial year and define activities around the samefor each financial year.1. Creation and implementation of acquisition and upgrade campaigns.2. Coordination with creative agency for collates of BTL rollouts, In-shop display mechanism tosupport sales efforts3. Managing all In shop and Out of Shop Branding & Merchandising in terms of point of purchase &brand placement across outlets.4. Managing the entire Lead Management Process for NCR & Punjab and driving targets on leadconversions.5. Creation and implementation of acquisition and upgrade campaigns.6. Liasioning with third party vendors for execution of various marketing programs end-to-end fromvendor short-listing basis quotations etc to end delivery.

San Francisco Usa

ClientAmerican Eagle Outfitters,San Fransisco, California Sr. Business AnalystAmerican Eagle Outfitters is successful North American retailer that is growing rapidly and launching new stores to keep pace with customer demand for their retail merchandise. American Eagle wanted to be more effective and more efficient through scheduling workforce talent to the business needs. American Eagle decides to upgrade their web bases application, therefore company decided to move its e-commerce program onto the ATG E-Commerce Platform.Responsibilities:• Assisted the Project Manager in creating the project charter and also assisted project manager in meetings, making presentation and giving presentations to stakeholders and SME1. Reviewed, analyzed, and created detailed documentation of business systems and user requirements, including workflow, any issues associated with the current system, and the program functions.2. Understand the organization and its functions to identify opportunities and to analyze and solve problems.3. Conducted requirement gathering and analysis for various portals via job shadowing, reviewing existing documentation, interviewing, and creating questionnaires. 4. Identified requirements for automating workflows for content review, content release and content publishing.5. Produced accurate requirements documents including User Requirement Specification (URS) and Functional Requirement Specification (FRS). 6. Facilitated review of portal designs with architects and developers to ensure that the goals of the portal and the requirements are satisfied. 7. Managed Change Testing (UAT) by formulating a UAT test plan, UAT scenarios, and ensured testing sign-off by business users for the various portal releases.