Technology Team Lead
CurrentSupporting OSS/BSS Stack of Applications in a Rapid Product Development Environment.Responsible for Requirement Planning, Resource Management and Capacity Planning for upcoming Releases.Triaging the Issues for quick resolution of Critical Items and RCAs for Sev1 Incidents.Driving Automation in Env. Management by implementing best DevOps Practices for the account.Co-ordinating with all the stakeholders i.e. Dev, QA, Product Managers, PMs for New Projects Intake andunderstanding scope of projects.Excellent customer facing skills in managing escalations.Managing the team in rotational shifts for 24/7 coverage for Production Systems and co-ordinating with site team.Capturing Key KPIs i.e. Critical Issues , Avg Issue Resolution Time, Env Downtime, Releases deployed to Production on a monthly basis and sharing with customer.Publishing quarterly business reports highliting the business value provided by support team.Hiring, Training and Grooming the team in a dynamic product development environment.