The management of various accounts across Canada and USA bridging the gap between the potential customer’s needs and the products/services offered. Conversion of Sales Lead Conversions, Business Growth and Customer Retention. Managed dealers around the world to sell benchtop NMRs internationally. Worked with trade commissioners to understand and develop international markets for benchtop NMRs. Forecasted international sales and kept the international sales team on track for delivering on sales targets. A multitude of sectors namely, academic, pharmaceutical/biotech, chemical, oil & gas, mining, and food accounts, as well as all levels of governments. The development and implementation of a successful sales strategy to exceed quota by focusing on acquiring new customers while maintaining and growing the existing installed base of customers.

•Strategic Management - Contribute towards the development of a strategy for the Certification Division and alignment of this strategy to the plan for the respective business units. Develop a Centre of Excellence to balance technical know-how with customer/stakeholder requirements. •Operational Management - Manage certification process to ensure high levels of customer satisfaction including the provision of subject matter expertise and technical support.•Risk and Compliance Management - Ensure the mitigation of the division’s risk profile through the application of fraud controls and risk prevention principles and implementing of sound governance and compliance processes and tools to identify and manage risks.•Stakeholder Management - Identify and mitigate internal systems and procedural barriers to enhance excellent customer service. Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation. •Regulatory Affairs – Maintain current knowledge of relevant regulations, including proposed and final. The development of certification schemes aimed at the monitoring and evaluation of compliance against regulations. Monitor changes in the regulatory environment and ensure that appropriate operational controls are implemented to address new requirements. •Financial Management – Achieve budgeted operating profit and revenue for areas under control through the maintenance of existing clients and business development initiatives. Assist in compilation of the division’s annual budget.•Employee Relations and Performance Management – Intervention where required for formal disciplinary and related hearings. Contribute to diversity management initiatives and implement a learning culture.•Project Management – Required to lead projects to ensure delivery and success is achieved.•COVID-19 – Chairman of the COVID-19 OHS HTA/ QA Committee.

To ensure that the overall strategy, processes and business plan for the West Coast Laboratories and Certification Business Units within the SABS is implemented for both in-house and outsourced work and priorities. · Development and implementation of the strategy for the Certification Division within scope· Building and maintaining relationships with internal and external stakeholders· Maintenance and management of all existing and new accreditations within scope of control

To manage the activities of the Quality Assurance Department of the three manufacturing plants to meet the requirements and standards of the Company, SGS, SABS, NRCS, MCC, DOH; and all other Global Customers requirements and Specifications and ensure that all the necessary certification is attained and maintained. To ensure that the third-party manufacturing and packing contractors are audited and that product conformity is maintained.

Perform audits for SANS 10330, 22000, BRC, Mark Scheme, ISO 13485 and ISO 9001:2008. Compile records to cover all activities and control associated files and records. Manage and maintain the accreditation status of the SABS. Promote awareness to industry of the products offered by SABS Commercial (Pty) Ltd. Endorse and promote values, vision and mission of the SABS.

To implement, manage, facilitate and maintain the Cadbury standards and requirements in conjunction with the relevant certification standards adhered to on site. (E.g. HACCP, ISO 9001, ISO 14001, OHSAS 18000). To provide support to customers, the QEHS community and internal customers so that a potential risk free environment can be established and maintained for all the employees and company property in line with legislation and company policies and procedures as well as to ensure the quality and integrity of Cadbury products are maintained across the value stream and business is conducted in an environmentally friendly and safe manner.This position was accountable for Quality Assurance, as well as Risk, Environmental, Health and Safety management.The position reports to the Site General Manager, with direct lines to the National QEHS Manager.

Responsible for managing a team of thirty employees requiring knowledge of disciplinary processes, motivation, communication, change & diversity management techniques.Capabilities required: management techniques; food quality & safety systems; all applicable statutory/corporate regulations; scheduling; continuous improvement techniques including principles of CSMS and project management skills. Manage & maintain department w.r.t Quality Management / ISO / SHE / HACCP implementation, Managing misconduct, Statutory / Regulatory compliance to the following standards: BCEA, LRA, SDA & OHS 18000.

The roles main functions covered the analytical testing of raw materials, semi-finished, finished and launch products. Responsibilities included adherence to Quality Management, Food Safety and Safety, Health and Environmental (SHE) systems. Analytical testing of raw materials, semi – finished products.Equipment used: Digital ABBE Refractometers, Lab Line Vacuum Drying Oven, Karl Fischer Moisture Analyzer, Glasschem Watersill WS41c, Nexygen gauge, Waring Blender, Newport NMR, GC, Electro thermal Melting Point, Mettler LP16 Moisture Balance, Bellingham Stanley Refractometer, Novasina Thermoconstanter, Malvern Particle Sizer, Brookfield Viscometer, Haake Viscotester VT281, Hanna 8520 pH meter and Hanna Conductivity Meter.

Analytical testing of raw materials, semi-finished, finished and launch products. Responsibilities included adherence to Quality Management and Safety, Health and Environmental (SHE) systems. Equipment used: UV-VIS Spectrophotometer; Metrohm Karl Fischer, Metrohm pH meter, Conductivity meter, Potentiometer, Atomic Absorption (AA), Autotitrator.