As the Geo Delivery Leader for APAC, my focus centers on steering customer delivery across APAC, drive customer satisfaction, ensure operational excellence, and own complete P&L responsibility for the region

Helping organisations reimagining the future of Workplace.Leading a team across the globe supporting Workplace Modernisation Technology stacks like Collaboration, Mobility, Observability, VDI, Tools, Field Services, Service Desk, and Service Management.

Lead Project Management teams responsible for Service implementation and transformation for new and existing customers across all geos.

• Built a team grounds up to consolidate Metadata Operations across regions and moved them to India • Managed a team of 120+ developing and managing Video Metadata for Americas, Europe and APAC. Metadata included Channel Line-up, Schedules, Content (Across multiple languages) and Images.• Responsible for architecting and developing a Dashboard which gave real time visibility of Product Definition, Compliance and Operational metrics to Sales, Product and Operational teams• Worked closely with the Product Managers to define the product road map for the APAC region• Brought in operational efficiencies by developing and introducing various workflow automation which reduced cycle time, improved quality, increased productivity and ease of tracking

Managed Business and Delivery across the globe for the Microsoft practice. I was responsible for complete revenue and profitability goals, new business acquisition and capability building.Also responsible for the “Industrialized Delivery Center” for Microland which delivers services like Operating System Migration, On premise to Cloud mailbox migration, Server End of Life, Application packaging and remediation services to mention a few.Other Roles handled in MicrolandAssociate Director- Operations --------------------------------------------Program Manager for a large Multi Million $ Global Deployment Project spread across 65 countries and 500 + physical locations. I travelled extensively across US and UK to work with partner ecosystem and the customer to deliver this project.Practice Head- Service Desk ------------------------------------------Responsible for setting up the Service Desk Practice which included creating marketing collateral's, defining the Service Catalog, developing competencies and managing delivery. Supervised all new Service Desk deals including, Pre-Sales, Financial Management, response to RFP’s, solution’s, Contract Negotiations, Due- Diligence, transition and BAUProgram Manager --------------------------Provided strategic and tactical leadership to a team of 200 + supporting the end to end IT infrastructure for a large European Bank and its Captive back end Operations Center in India, Sri Lanka and Pakistan. Support scope include Service Desk, End User Services, Wintel, Messaging, Data Center Operations, NSDL/CDSL activities, Support for Global Equities/ Global Markets, regulatory applications, VIP support, Vendor Management and Project Management

Helped customers in the US to set up and consolidate their Global Service Desk Delivery centers in India. Successfully transitioned and managed Service Delivery of a large multi -location Global Service Desk team catering to the IT needs a major Auto Maker. The team supported users across the US, EMEA and APAC and supported multiple O/S platforms and business critical applications. Responsible for Service Delivery for a Service Desk size of 210 agents across multiple locations supporting user desktops, servers, networks and production critical calls, also responsible for all new work movements.

Leading a team of 45 people servicing end users of one of the largest banks in UK. Responsible for SLA’s, Rigor Control, Fraud Prevention and Compliance

Managed 3 Service Desk teams for Sun Microsystems supporting users on Solaris and Windows platforms

Worked as a software developer. Got exposure to all levels of the Software development life cycle and eventually lead a team of developers and designers to implement various Business Workflow Systems and Knowledge Management Solutions.