Project Manager
CurrentLed numerous successful projects for customers in the US, UK, and India regions, resulting in an annual revenue generation of over $2.5M with team size of 45-50 resources. Developed and executed strategic plans to achieve business goals, objectives, and milestones, leading to a 30% increase in project Gross Margin and reduction in customer costs.Worked in SAFe Agile environment, facilitated various Agile processes, including sprint/Planning Interval PI/ Iteration planning, daily team… Show more Led numerous successful projects for customers in the US, UK, and India regions, resulting in an annual revenue generation of over $2.5M with team size of 45-50 resources. Developed and executed strategic plans to achieve business goals, objectives, and milestones, leading to a 30% increase in project Gross Margin and reduction in customer costs.Worked in SAFe Agile environment, facilitated various Agile processes, including sprint/Planning Interval PI/ Iteration planning, daily team stand-ups/sync, Sprint/Iteration reviews, and retrospectives, ensuring effective communication and collaboration among cross-functional teams. Collaborated closely with Product Owners, Release Train Engineers (RTEs), and Scrum/Agile teams to prioritize Product and Team backlogs, define clear product goals, create Sprint/Iteration backlogs aligned with sprint goals, and ensure the fulfilment of "Definition of Ready" (DoR), "Definition of Done" (DoD), and Acceptance criteria. Coordinated and managed project tasks, tracked progress, monitored project metrics such as Sprint burn down/up chart, Team Velocity, Defect rate, Lead time, Cycle time, Team Happiness Index, Customer satisfaction and reported project status to stakeholders. Trained team members on Agile principles, practices, and tools, and facilitated the adoption of best practices and continuous improvement initiatives.Led the successful support of the client's IT system, resulting in a 40% reduction in IT infrastructure costs and improved system performance by implementing a new incident management system, resulting in a 30% reduction in incident response, triage, and resolution times. Received the "Service Excellence Award" from the customer's executive team for outstanding service delivery and customer satisfaction CSAT 4.8/5.Acting as a trusted Client Delivery Partner, understanding customer problems and challenges, and identifying new business opportunities while focusing on Return on Investment. Show less