Amit Sangrulkar Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Pune Area, India

BSS Application Management:Direct team size - 50Establish and manage L1/L2/L3 application support for Netcracker Telecom BSSsolution for APAC clients. Built & led DevOps teams responsible forlegacy/containerized applications maintenance on-premise/Cloud(Kubernetes)• Ensure high CSAT by overall reduction & effective handling of Productioncritical issues & defects/incidents backlog for APAC clients. Responsiblefor production stability, Weekly/Monthly reviews, Overall governance &Client experience assurance & transformation• Ensure high availability of backend applications usingPostgreSQL/Couchbase, Kafka/ RabbitMQ, Elasticsearch, Graylogtechnologies deployed on Kubernetes via Predictive monitoring and autoscaling of API interface• Established New-age proactive & predictive Observability platform & ADP(Anomaly Detection Platform) for Cloud/Hybrid BSS Digital solution forseven Tier-1/2 Telecom customers across the globe (Rakuten, VodafoneHungary, Globe, du Telecom, Zain, T-Mobile US, Virgin Media O2)• Designed and delivered real-time critical Business KPIs dashboards usingPrometheus & Grafana, used by Business users/Customer CTO forbusiness & system health-check

Pune Area, India

Bell Canada -Managed Services:Direct/Indirect team size - 45Responsible for all facets of offshore Managed services account management - L1/L2/L3 Support, Incident/Problem & Change management, Professional services (CRs) delivery, Monthly SLA/KPI reviews, New service offering and innovation, Governance, Budget & Resources management, Customer escalation management & CSAT score• DevOps CI/CD implementation enabled 50% more mini-releases in a year, reducing the Time-to-Market by 40%• Achieved YOY 10% operational cost efficiency for 3 years• Implemented new service worth 60 MM per annum, to provide overall customer impact & revenue leakage due to production defects in the form of detailed report to Bell business stakeholders

TRUE Telecom - Digital Transformation:Project Size (DCUT): 200 MM Team Size: 30 Led development phase of TRUE version upgrade - Accountable for dev planning-execution-code delivery-risk management. Ensure zero defects delivery to build credibility and relationship with Program and Customer management. Release deployment & stabilization support, People Care (Talent recruitment, performance management, re-skilling & retain) • Delivered the 200 MM worth efforts of the project within committed timelines and high quality (0.5 defects per MM)

Amdocs Revenue Management Support:Direct team size - 40Responsible for managing core L1/L2 product support for Amdocs Revenue Management (RM) suite of products. Crisis/Escalation management, Internal/External Stakeholder Management and Governance, Budget & Resources management (Talent recruit, retention & growth, ESAT -Employee Satisfaction Score), Knowledge management, New-version readiness, • Successful transition of L1/L2 support from Israel to offshore (India) • Led unit level initiatives for promoting innovation and enhancing customer centricity within APS, leading “APS Roadshows”, helping to increase internal CSAT score by 18% • Highest ESAT (Employee satisfaction score) of 7+ out of 10 consistently for 4 years

Pune, Maharashtra, India

Amdocs Revenue Management Support:Direct team size - 25Responsible for managing core product support (L2) for Amdocs Revenue Management (RM) suite of products -Billing, Rating, Product Catalog, Mediation. Crisis/Escalation management, Internal/External Stakeholder Management and Governance, Budget & Resources management (Talent recruit, retention & growth, ESAT -Employee Satisfaction Score), Knowledge management, New-version readiness,

Bangalore (India), Louisville (Ky, Usa)

Warranty Management Retail Billing: Provide L2/L3 support for Billing of major retailers like Wal-Mart, Home Depot, Good Guys, Sears and Circuit City. Handled Functional/Technical design and development for entire back-end application of Service contract creation and Consumer registration for Web inboard/Unregistered contracts• Rewarded by GE Marketing head for single handedly completing “Unregistered contracts” project within record time of 3 months and with highest quality, which helped to achieve a record revenue growth for Home Depot during year 2003-06

Pune (India) & Kulala Lumpur (Malaysia)

Government Multipurpose Smartcard :Design & Development of various Back-end server applications using C/C++/PL-SQL deployed on Tuxedo/MQSeries• Applied unique solution for designing the Legacy Interface module. to ensure the application remains robust and future ready so that any addition to the existing interfaces can be implemented without a code change

Executive Pg, Data Science & Business Analytics

Bachelor Of Engineering - Be, Mechanical Engineering, Distinction