Executive Vice President| Senior Customer Service Leader In Financial Services Space
Current• Spearheading a team of 200+ members, including 8 direct reports. This comprised 60 personnel in the Nodal Desk, 130 in RA Servicing, and a separate team of 10 for the Senior Management Desk.• Managed and resolved all senior management complaints through a dedicated team of 10, representing complaints to the MD, Deputy MD, and Group President Desk.• Ensured timely and accurate regulatory reverts every month and addressed audit queries from the RBI related to grievances.• Represented Kotak at all RBI offices pan India, ensuring consistent oversight and engagement at all sites.
Apr 2023 - Present
