Executive Vice President| Senior Customer Service Leader In Financial Services Space
Current- Spearheading a team of 200+ members, including 8 direct reports. This comprised 60 personnel in the Nodal Desk, 130 in RA Servicing, and a separate team of 10 for the Senior Management Desk.
- Managed and resolved all senior management complaints through a dedicated team of 10, representing complaints to the MD, Deputy MD, and Group President Desk.
- Ensured timely and accurate regulatory reverts every month and addressed audit queries from the RBI related to grievances.
- Represented Kotak at all RBI offices pan India, ensuring consistent oversight and engagement at all sites.